Collections

• Plans, directs, supervises and evaluates work flow for the Collections department.
• Ensures the collection staff is effectively counseling all delinquent borrowers.
• Coordinates work activities to achieve the volume expected to meet operational requirements.
• Recommends operational improvements.
• Responsible for day-to-day application of policies and procedures.
• Monitors performance of staff members according to established standards.
• Conducts performance evaluations.
• Trains and coaches staff.
• Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations
• Manage and maintain daily operations of the Dialer campaigns
• Performs collection activity on accounts when subordinates have difficulty collecting.
• Reviews the department’s collection activity, identifying trends and assessing unit effectiveness
• Receives and resolves customer complaints
• Performs duties related to staff development such as performance evaluations, disciplining employees, and training
• Reviews and recommends foreclosure to the Default Management committee
• Compiles data and generates ad-hoc reporting for Manager
• Provides monthly summary to Manager on departmental performance objectives
• Ensures that 10 calls per month are evaluated for each Loan Counselor in the department
• Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures

Collections Supervisor

Assistant Collections Manager

Senior Risk Analysis Manager – Credit Risk Collections

Insurance Billing/Collections Assistant III – Radiology

Contract Collections Attorney

Pharmacy Insurance Collections Coordinator