Senior Associate - Federal Financial Analyst
Blake Willson Group, LLC
Salary
💰 $52,400 - $88,000 per year
Job Level
Mid-LevelSenior
About the role
- Plans, directs, supervises and evaluates work flow for the Collections department.
- Ensures the collection staff is effectively counseling all delinquent borrowers.
- Coordinates work activities to achieve the volume expected to meet operational requirements.
- Recommends operational improvements.
- Responsible for day-to-day application of policies and procedures.
- Monitors performance of staff members according to established standards.
- Conducts performance evaluations.
- Trains and coaches staff.
- Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations
- Manage and maintain daily operations of the Dialer campaigns
- Performs collection activity on accounts when subordinates have difficulty collecting.
- Reviews the department’s collection activity, identifying trends and assessing unit effectiveness
- Receives and resolves customer complaints
- Performs duties related to staff development such as performance evaluations, disciplining employees, and training
- Reviews and recommends foreclosure to the Default Management committee
- Compiles data and generates ad-hoc reporting for Manager
- Provides monthly summary to Manager on departmental performance objectives
- Ensures that 10 calls per month are evaluated for each Loan Counselor in the department
- Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures
Requirements
- High School Diploma or equivalent required
- Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
- Three years collection experience in a mortgage servicing environment
- Knowledge of Federal, State and local regulations concerning debt collection regulations
- Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment
- Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure)
- Working knowledge of contact center database applications
- Experience with Ensemble Pro dialer administration
- Experience utilizing DataViews for reporting
- Knowledgeable in scheduling and volume forecasting
- High level of proficiency with Microsoft Office Suite
- Excellent written and verbal communication skills
- Strong team player with a high level of professionalism and initiative
- Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
- Strong negotiation skills
- Strong analytical and problem solving ability
- Ability to organize, prioritize and allocate workload for optimum efficiency
- Ability to resolve conflict appropriately and effectively resolve problems
