LoanCare

Special Products Administrator III

LoanCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 - $34 per hour

About the role

  • Review and evaluate requests regarding Special Products functions while following required investor and/or client procedures.
  • Obtain and review information needed to process subordinations, easements, partial releases, assumptions, ARMs, buydowns, balloons, and other requests pertaining to the Special Products area.
  • Manage department inboxes; delegate or respond to internal/external clients and/or borrowers regarding Special Products requests.
  • Assist with escalations and ad-hoc special products requests.
  • Accurately handle manual calculations (ARMs and HELOCs).
  • Ensure task quality is maintained, and department procedures are followed.
  • Assist Special Products Administrator I and II.
  • Assist with training new and existing team members.
  • Complete tasks within required timeframes and standards.

Requirements

  • High School Diploma or equivalent.
  • 4+ years of mortgage servicing experience with emphasis on special loans preferred.
  • Strong verbal and written communication skills.
  • Displays leadership qualities.
  • Able to work independently and multitask while maintaining a high level of organization.
  • Ability to adapt to change productively and handle other essential tasks as assigned.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Word and Excel.
  • Knowledge of ICE mortgage servicing systems.
  • Knowledge of HELOC, SCRA, or Special Loans workstations.
Benefits
  • Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
  • Time Off: Paid holidays, vacation, and sick leave
  • Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
  • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
  • Employee Recognition: Programs that celebrate achievements and milestones
  • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mortgage servicingmanual calculationsHELOCARMsanalytical skillsproblem-solving skills
Soft Skills
verbal communicationwritten communicationleadershipindependencemultitaskingorganizationadaptability
Certifications
High School Diploma