LoanCare

Communications Fulfillment Program Analyst

LoanCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $22 - $38 per hour

About the role

  • Act as the main influencer/decision maker regarding letter programing logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files.
  • Define, develop, test, analyze and maintain new servicing operations letters in support of business requirements.
  • Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint
  • Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings.
  • Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations.
  • Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones.
  • Create and maintain project plans to track the completion and delivery of milestones.
  • Provide clear and concise communication to Information Services management regarding required data inputs.
  • Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies.
  • Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.

Requirements

  • High School Diploma or equivalent required.
  • 2+ years’ experience in mortgage servicing, document programming and/or MSP data files.
  • Strong verbal and written communication skills.
  • Strong project management skills.
  • Proficient with Microsoft Office, SharePoint, and time-tracking tools.
  • Ability to build consensus, influence others, and negotiate compromise.
  • Ability to work independently with minimal supervision and effectively meet deadlines.
  • Ability to collaborate with peers in a team environment.
  • Ability to manage, direct, and promptly deliver multiple projects according to plan.
Benefits
  • Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
  • Time Off: Paid holidays, vacation, and sick leave
  • Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
  • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
  • Employee Recognition: Programs that celebrate achievements and milestones
  • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
letter programming logicservicing operations lettersproject managementdocument programmingMSP data files
Soft Skills
verbal communicationwritten communicationinfluencenegotiationcollaborationindependencedeadline management
Certifications
High School Diploma