Loaf (Loaf.com)

Operations

• Play a key role in protecting and improving the customer journey
• Combine proactive journey oversight with hands-on coordination, ensuring orders, processes and information stay aligned
• Support, guidance and coaching from the CX Priority Care Senior when handling complex cases
• Share learning and best practice with CX colleagues
• Proactively identify order, supplier and system issues that may impact customers
• Coordinate with multiple departments to plan mitigations
• Own and manage affected orders ensuring clear communication
• Maintain and update customer-facing knowledge and information
• Manage and prioritise any manual or workaround activity
• Support the wider CX team during periods of high demand

CX Priority Care Operations Agent