LoadUp

Fulfillment Operations Specialist

LoadUp

full-time

Posted on:

Location Type: Hybrid

Location: LoadUp Corporate Headquarters • United States

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Job Level

Junior

About the role

  • Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion.
  • Dispatch jobs and handle real-time adjustments, including reassignment and escalation.
  • Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure smooth job fulfillment experience.
  • Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns.
  • Escalate urgent issues to senior team members while taking quick action to minimize disruptions.
  • Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks.
  • Follow standard operations procedures and fulfillment playbooks.
  • Document and report recurring issues Loaders face, contributing insights to improve the platform experience.
  • Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards.

Requirements

  • 1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment.
  • Remote weekend availability is preferred.
  • Strong multi-tasking and time management skills; comfortable managing live workflows with shifting priorities.
  • Excellent verbal and written communication, especially in high-pressure situations.
  • Confidence in making quick decisions based on standard policies or judgment calls.
  • Proficiency with CRM, dispatching platforms, or support ticket systems is preferred.
  • Bilingual proficiency (Spanish/English or other languages) is highly valued.
Benefits
  • Competitive Compensation with Monthly Bonus Opportunities
  • Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage
  • Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts
  • Generous Paid Time Off – Take the time you need to rest and recharge
  • 401(k) with 5% Company Match – Plan for the long-term with company contributions
  • Employee Recognition Program – Get rewarded for your contributions
  • Monthly Lifestyle Stipends – Support for everyday experience enhancements
  • Referral Rewards Program – Get rewarded for referring great talent
  • Growth with Purpose – Opportunity to grow alongside the business and shape its future
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations coordinationlogisticscustomer supportgig economy fulfillmentmulti-taskingtime managementtroubleshootingdecision making
Soft Skills
communicationproblem-solvingcollaborationadaptabilityattention to detail