LoadUp

Performance Marketing

• Lead strategy, execution, and optimization of paid media campaigns across Google Ads, Meta, Bing, and other channels.
• Manage day-to-day account operations, including budgets, pacing, keyword management, audience targeting, and A/B testing.
• Continuously refine bidding strategies, ad copy, and landing page alignment to improve ROAS and lower CAC.
• Develop and maintain performance dashboards and reports, translating insights into actionable recommendations.
• Collaborate with creative, web, content, and automation teams to ensure alignment across messaging, tracking, and conversion goals.
• Test new campaign structures, ad formats, and automation opportunities to scale profitable performance.
• Stay up to date on platform updates, algorithm changes, and emerging ad trends to keep LoadUp competitive.
• Support broader marketing initiatives, including seasonal campaigns, commercial lead generation, and brand awareness efforts.
• Manage agency and vendor relationships as needed, ensuring consistency and accountability in performance.

Paid Media Manager

Account Executive

• Become a knowledgeable ambassador for LoadUp—learn our services and pricing so you can confidently guide customers through their options.
• Deliver friendly, helpful service to every customer and prospect—your communication skills and positive attitude will make a real impact.
• Follow clear, proven sales processes including using call scripts, updating lead and sales activity in our CRM, and managing your pipeline effectively.
• Learn and master LoadUp’s internal software to help track orders and stay up to date on driver activity.
• Support customers through every step of the sales process, from first conversation to final scheduling.
• Respond quickly and professionally to inbound calls, chats, and texts from customers and prospects.
• Stay engaged with leads by following up through calls, emails, and text messages to answer questions and close the sale.
• Work on weekends, as this is our current staffing need.

After-hours Inside Sales Representative

Executive Assistant

• Provide high-level administrative assistance to the Executive team and Directors.
• Manage complex calendars, arrange travel, and coordinate accommodations.
• Draft high-stakes letters, memos, reports, and invoices.
• Attend meetings on behalf of executives to record minutes and track action items.
• Screen incoming communications, summarizing content and prioritizing what needs immediate attention.
• Oversee daily office operations, from vendor management to supply ordering.
• Act as the primary point of contact for facilities management, ensuring a clean and efficient workspace.
• Own the "First Impression"—managing mail, package deliveries, and courier services.
• Support the People Team with new hire onboarding, ensuring equipment and access are ready on Day 1.
• Track and report on office-related budgets and expenses.

Customer Support

• Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
• Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
• Accurately document all interactions in our systems to maintain clear and organized customer records.
• Identify and report recurring issues or trends to help improve customer experience and internal processes.
• Uphold LoadUp’s brand values in every customer interaction.
• Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.

After-hours Customer Service Representative

QA Engineer

• Ensure high-quality software at scale—test web, mobile, and APIs.
• Collaborate with top engineers and product managers.
• Help deliver a transformational platform.

Senior Quality Assurance Engineer

Operations

• Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion.
• Dispatch jobs and handle real-time adjustments, including reassignment and escalation.
• Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure smooth job fulfillment experience.
• Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns.
• Escalate urgent issues to senior team members while taking quick action to minimize disruptions.
• Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks.
• Follow standard operations procedures and fulfillment playbooks.
• Document and report recurring issues Loaders face, contributing insights to improve the platform experience.
• Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards.

Fulfillment Operations Specialist

Customer Service Representative

Support Agent

Product Manager

• Define and manage the platform roadmap
• Lead research to understand needs of internal consumers and external integrators
• Collaborate with Architecture leads on scalable solutions
• Serve as primary stakeholder in sprint planning
• Define and monitor key platform metrics
• Represent platform team in executive reviews

Senior Product Manager

SEO Marketing

• Develop and manage the SEO and AI content roadmap across all LoadUp web properties.
• Create high-impact content yourself while overseeing a team of writers, freelancers, and AI-assisted workflows.
• Ensure all content is engineered for traditional rankings and AI search relevance, focusing on user intent and authority.
• Implement internal linking strategies and utilize HTML/Schema to strengthen domain performance.
• Track and report on content ROI, identifying opportunities to optimize existing assets to maintain traffic.
• Partner with Web and Marketing teams to align content with keyword targets and aggressive market expansion.

SEO Content Manager

Data Analyst

• Build and maintain the reporting infrastructure that evaluates our funnel performance and marketing spend across all channels.
• Analyze the full customer journey to identify drop-offs and conversion opportunities.
• Work with RevOps to provide clear insights into channel and regional performance.
• Develop models to support growth planning and guide marketing investment decisions.
• Ensure total accuracy and consistency across all reporting systems.

Marketing Data Analyst

Accounting Manager

• Manage Accounts Payable Process vendor invoices accurately and timely, ensuring proper coding and approvals.
• Manage payment runs and vendor communications.
• Resolve invoice discrepancies and respond to vendor inquiries.
• Maintain accurate AP aging and ensure timely settlement of obligations.
• Ensure proper documentation and compliance with company policies.
• Support Month-End Close & General Accounting Assist with month-end and year-end close activities, including journal entries and accruals.
• Support balance sheet and income statement account reconciliations.
• Maintain accurate records within the general ledger.
• Prepare supporting schedules and documentation for financial reporting.
• Ensure Accuracy, Controls & Documentation Maintain organized documentation for all accounting transactions.
• Assist in strengthening accounting processes, internal controls, and workflows.
• Collaborate Across the Business Partner with operations to resolve cross-functional AP-related questions.
• Serve as a point of contact for vendor and AP inquiries.
• Support ad hoc accounting projects and initiatives as the company scales.

Accounting Specialist

Recruitment

• Hunt for active and passive candidates using LinkedIn Recruiter, social media, and creative networking channels.
• Conduct initial phone/video screens to assess qualifications and, more importantly, "LoadUp" cultural fit.
• Coordinate and schedule interviews between candidates and hiring teams, ensuring the process is smooth and timely.
• Post and manage job listings while promoting our employer brand at career fairs and networking events.
• Maintain up-to-date records in our ATS and track key metrics like time-to-fill and offer acceptance rates.
• Assist in extending offers and collecting pre-employment documentation to ensure a "Day 1" win for new hires.

Talent Acquisition Specialist

Brand Manager

• Lead the evolution of LoadUp’s brand positioning, messaging, and comprehensive design systems.
• Translate complex growth goals into compelling visual storytelling and high-performing digital ad creative.
• Partner with Growth and Product teams to align brand identity with company strategy and conversion goals.
• Oversee the creation of all marketing assets, including multimedia content, web visuals, and campaign creative.
• Manage and mentor internal creative talent and external partners, establishing efficient production workflows.
• Maintain elite creative standards, ensuring every customer touchpoint reflects quality, clarity, and differentiation.