LoadUp

Digital Marketing

• Lead LoadUp’s digital marketing strategy and manage budgets to achieve growth and profitability goals.
• Build and optimize demand generation programs across both B2C and B2B audiences.
• Manage and mentor a high-performing marketing team, fostering accountability, innovation, and professional growth.
• Stay ahead of digital, AI, and consumer trends to keep LoadUp at the forefront of marketing innovation.
• Own website strategy in partnership with web development and brand teams, making it our most powerful sales and brand platform.
• Drive site optimization to improve conversions, elevate customer experience, and strengthen brand consistency.
• Oversee SEO, media, content, and social to ensure all channels work together to deliver measurable results.
• Partner with Sales, Operations, and Product teams to align digital strategy with the full customer journey.
• Define KPIs and hold the team accountable for delivering results.
• Foster a culture of testing, optimization, and continuous improvement.

Director of Digital Marketing – Demand

Customer Support

• Lead & Scale a High-Impact CX Team
• Oversee day-to-day operations across all channels (voice, SMS, email, chat).
• Manage, mentor, and grow a team of managers, team leads, and QA specialists.
• Build a culture of accountability, empathy, and performance.
• Shape and Own key CX metrics: CSAT, FCR, AHT, SLA.
• Design and execute a roadmap to elevate both customer and agent experience.
• Optimize support channels, tech stack, and self-service automation.
• Drive CX Operations Excellence and own our CX systems (Kustomer, Aircall, Help Center, etc.).
• Develop scalable systems for QA, training, onboarding, and scheduling.
• Create SOPs and escalation protocols that work in real-life situations.
• Be the Voice of the Customer by influencing product and operations decisions with real customer insight.
• Collaborate closely with Product, Engineering, Marketing, and Operations.
• Ensure alignment between our digital platform and real-world service.
• Manage escalations, refunds, and claims in partnership with Legal and Ops on incident response and safety processes.

Director of Customer Experience

Operations

• Design and launch campaigns — emails, nurture tracks, and lifecycle journeys that engage and convert
• Build and refine workflows to deliver the right message at the right time to the right audience
• Manage core systems — forms, segmentation, lead scoring, and routing — for efficiency and accuracy
• Map customer touchpoints to identify gaps and elevate performance across the journey
• Collaborate cross-functionally to align triggers, messaging, and timing throughout the funnel
• Document processes to ensure visibility, scalability, and team continuity
• Analyze funnel data to pinpoint drop-offs and implement solutions that improve conversion
• Develop reports and dashboards to track performance, surface insights, and drive better results

Marketing Automation and Operations Lead

Product Designer

• Design and deliver intuitive, engaging web, mobile, and public API experiences at scale for LoadUp's platform.
• Create prototypes and high-fidelity mocks that translate product requirements into implementable interfaces.
• Collaborate closely with engineers, product managers, and stakeholders to shape product features and execution.
• Drive and maintain the design system, documentation, and design standards across platforms.
• Mentor and guide other designers; lead design critiques and evangelize best practices.
• Provide design sign-off and ensure implementation consistency across engineering deliverables.
• Contribute to agile team processes and sprint rituals; adapt to changing requirements.
• Balance visionary designs with practical business constraints to support scalable platform growth.

Senior UI/UX Designer

QA Engineer

• Ensure high-quality software at scale—test web, mobile, and publicly consumed APIs across LoadUp’s platform.
• Design, develop, and maintain test automation frameworks and robust test suites for frontend, backend, and mobile.
• Create and execute automated tests (unit, component, API, UI, UAT, E2E) and API test plans, including mocking complex HTTP calls.
• Collaborate closely with software engineers, product managers, and designers to deliver and scale product capabilities.
• Lead and mentor team members on automated testing and QA best practices; drive QA adoption across squads.
• Drive release readiness: smoke testing, sign-off engineering tickets, release testing cycles, quality audits, and production validation workflows.
• Use test management and defect tracking tools to drive defect strategy, traceability, and reporting.
• Integrate automated tests with CI/CD, support deployment and rollback strategies, and perform debugging/log analysis.
• Participate in bug bashes, quality audits, and collaborate on improving QA processes and release workflows.
• Support testing of 3rd party integrations and monitor production via tools like Datadog and AppSignal.

Senior Quality Assurance Engineer

• Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion
• Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity
• Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience
• Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders
• Escalate urgent issues to senior team members while taking quick action to minimize disruptions
• Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks
• Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders
• Document and report recurring issues Loaders face, contributing insights to improve the platform experience
• Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards

Fulfillment Operations Specialist

• Lead LoadUp’s digital marketing strategy across SEO, content, paid ads, and organic social — driving measurable growth and revenue.
• Own our organic social presence by building content calendars, shaping platform strategy, and tracking performance.
• Write and edit high-impact content for web, blog, campaigns, and social channels.
• Optimize for SEO and conversions using keyword research, analytics, and performance insights.
• Drive Loader recruitment marketing, creating campaigns to attract, convert, and retain top providers.
• Expand our commercial accounts channel with targeted marketing strategies under the LoadUp brand.
• Collaborate across teams — including sales, web development, and operations — to deliver consistent, aligned messaging.
• Analyze campaign performance and present actionable insights and recommendations to leadership.
• Streamline content workflows to keep processes efficient, scalable, and effective.
• Coach and mentor junior marketers, supporting their development and strengthening team performance.

Digital Marketing Manager

• Oversee daily job fulfillment by optimizing provider dispatch, job coverage, and service-level performance across multiple U.S. markets.
• Proactively recruit, vet, and onboard high-quality Loaders in core and emerging markets to maintain healthy coverage and supply-demand balance.
• Boost Loader engagement, drive job acceptance rates, and resolve operational escalations with speed and empathy.
• Hire, coach, and develop a high-performing operations team; set clear goals, track KPIs, and foster accountability.
• Drive continuous improvements in operational KPIs, including job fill rate, on-time performance, and response times.
• Negotiate job rates and set clear performance expectations with Loaders.
• Collaborate cross-functionally with Product, Customer Experience, and Sales to identify friction points and enhance platform scalability.
• Leverage data to make informed decisions, anticipate market needs, and streamline workflows for better Loader and customer outcomes.

Fulfillment Operations Manager

Accountant

• Participate in month-end and year-end close processes, ensuring timeliness and accuracy
• Prepare and review journal entries, reconciliations, and accruals
• Maintain the general ledger and support financial reporting
• Help prepare monthly, quarterly, and annual financial statements
• Analyze variances and trends; develop financial dashboards and KPIs
• Collaborate to improve accounting policies, procedures, and internal controls
• Assist in optimizing accounting software and automation tools
• Support tax filings and regulatory requirements; maintain documentation
• Partner with operations and department leaders on budgeting and forecasting
• Serve as a finance resource for cross-functional initiatives