Own end-to-end IT service delivery, including help desk, incident management, request fulfillment, and escalation workflows
Administer identity and access management platforms (Okta, Google Workspace, Auth0), including SSO integrations, MFA policies, and employee lifecycle management
Manage core collaboration and productivity platforms (Google Workspace, Slack, JIRA/Confluence, Okta, Zoom), including configuration, integrations, and license management
Manage endpoint devices across Mac, Windows, and mobile via MDM, including patching, encryption, and compliance policies
Own IT vendor relationships, contract negotiations, license utilization, and budget tracking across the SaaS portfolio, including procurement of IT equipment and laptops
Partner with Security on endpoint protection, SOC 2 compliance requirements, and corporate security policy enforcement
Maintain a comprehensive SaaS inventory and lead Shadow IT discovery and rationalization to reduce risk and redundancy
Manage corporate network infrastructure, including LAN, WAN, Wi-Fi, firewalls, VPN, and DNS across office locations
Receive, configure, image, and test hardware units before field shipment; coordinate remote validation with engineering and perform component-level replacements
Automate repetitive IT processes such as onboarding, access provisioning, and inventory tracking through scripting and workflow tools
Define and communicate company-wide IT policies and track/report IT KPIs and operational health to stakeholders
Drive operational maturity through documentation, runbooks, knowledge base development, and continuous process improvement

Requirements

5+ years of experience in IT operations, systems administration, or corporate IT management, with at least 2 years in a leadership or lead role
Deep knowledge of identity and access management (Okta, Google Workspace Admin, SSO/SAML, SCIM)
Strong experience with endpoint management (MDM solutions for Mac and Windows), device lifecycle, and patching strategies
Comfort working with embedded or industrial hardware (edge devices, single-board computers, or similar), this is distinct from standard PC/laptop support and is a hard requirement
Solid networking fundamentals: routers, switches, firewalls, VPN, Wi-Fi, and DNS
Experience with SaaS vendor management: procurement, license optimization, contract negotiation, and Shadow IT discovery
Good understanding of information security concepts and compliance frameworks (SOC 2)
Experience with IT service management practices: ticketing systems, SLA management, and incident response
Excellent written and spoken English communication skills, ability to collaborate across a distributed, international team.

Benefits

Competitive base salaries - we believe in rewarding top talent
Extremely competitive Equity package - become a shareholder in our company!
Loadie Time Off - PTO and sick days without a limit
Comprehensive Medical, Dental, and Vision insurance plans
401k Match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT service deliveryidentity and access managementendpoint managementMDM solutionsnetwork infrastructureSaaS vendor managementinformation securityIT service managementscriptingprocess automation

Soft Skills

leadershipcommunicationcollaborationnegotiationdocumentationprocess improvementstakeholder managementoperational maturity