LMCU

Operations

• Responsible for administrative support for all Commercial Lending and Business Banking Members with active LMCU Treasury Management products and services
• Works with Treasury Management and Commercial Lenders to strengthen existing member relationships
• Responding to member issues including business bill pay, customer emails, Positive Pay, Remote Deposit Capture and troubleshooting
• Escalating member issues to the Director of Treasury Management Operations, as necessary
• Providing member phone/technical support for online banking and mobile banking including first time login experience, unlocking login credentials, password resets
• Providing member onboarding training and ongoing member support, in addition to support of the Treasury Management sales team
• Acting as a resource regarding cash management, online wire services, ACH and Report Deposit Capture services, including troubleshooting with member, as necessary
• Maintaining strong knowledge of the features and functionality of Business online banking, mobile banking, business bill payment system, Positive Pay, Remote Deposit Capture, Wire Transfer services and ACH services
• Assist with training new and existing employees on updates to services (online banking, remote deposit capture, bill pay, etc.) and changes to procedures
• Assist with the creation of procedures and job aids for new and updated processes, policies and services to ensure operational efficiency
• Performs duties specific to the position and other functions as assigned
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• The employee consistently demonstrates a commitment to the culture of Lake Michigan Credit Union
• Regular, predictable, and reliable attendance is an essential job function of this position

Treasury Management Operations Officer