Claims Manager
Direct Line Group
Processes Manager
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Glasgow • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £59,850 - £73,150 per year
Job Level
Mid-LevelSenior
About the role
- operationalise AI across customer journeys and colleague experiences
- ensure business is optimised for AI-driven customer experiences
- develop and embed an Operationalisation Framework for AI
- establish business practices for AI performance and governance
- optimize customer data flows for actionable insights
Requirements
- track record of operationalising new working practices across channels
- experience of optimising business processes for AI
- ability to set strategic direction and gain stakeholder buy-in
- collaboration with data teams for actionable insights
- pragmatic and delivery-focused approach
Benefits
- flexible working options
- extensive benefits package
- inclusive workplace culture
- opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI operationalisationbusiness process optimisationOperationalisation Framework developmentdata flow optimizationactionable insights generation
Soft skills
strategic direction settingstakeholder buy-incollaborationpragmatic approachdelivery-focused mindset