Claims Manager
Direct Line Group
full-time
Posted on:
Location Type: Hybrid
Location: Glasgow • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Reporting directly to the Specialist Claims Operational Manager.
- Lead and support a team of Desk Based Property Insurance Advisors (DBPIAs).
- Manage end-to-end Home and Commercial claims.
- Provide leadership and guidance to Home Resolution Operations Team Leaders.
- Identify and promote best practices, driving continuous improvement.
- Apply your industry knowledge and regulatory expertise to assess and categorise risk accurately.
- Oversee customer conversations and remote assessments.
- Maintain compliance with policy requirements and Health & Safety standards.
- Manage claim demand, productivity, and supplier instructions.
- Capture and resolve customer concerns within policy guidelines.
- Drive governance and quality control by overseeing audits, feedback, and completion of training modules.
Requirements
- Excellent communication skills with the ability to build strong relationships and influence stakeholders.
- Proven leadership and people management experience, with a track record of coaching and developing high-performing teams.
- Strong claims knowledge and a solid understanding of operational processes and products.
- Analytical skills, including problem-solving, reporting, and presenting insights clearly.
- Experience driving process improvements and delivering good customer outcomes.
Benefits
- 9% employer contributed pension
- Annual company bonus of up to 10%
- 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementrisk assessmentcomplianceauditingprocess improvementreportingproblem-solvingcustomer service
Soft skills
communicationleadershippeople managementrelationship buildinginfluencingcoachingteam developmentanalytical thinking