Manager

• Reporting directly to the Specialist Claims Operational Manager.
• Lead and support a team of Desk Based Property Insurance Advisors (DBPIAs).
• Manage end-to-end Home and Commercial claims.
• Provide leadership and guidance to Home Resolution Operations Team Leaders.
• Identify and promote best practices, driving continuous improvement.
• Apply your industry knowledge and regulatory expertise to assess and categorise risk accurately.
• Oversee customer conversations and remote assessments.
• Maintain compliance with policy requirements and Health & Safety standards.
• Manage claim demand, productivity, and supplier instructions.
• Capture and resolve customer concerns within policy guidelines.
• Drive governance and quality control by overseeing audits, feedback, and completion of training modules.

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