Customer Support
Lloyds Banking Group
Customer Support
Lloyds Banking Group
full-time
Posted on:
Location Type: Office
Location: Norwich • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £25,000 - £25,750 per year
Job Level
Mid-LevelSenior
About the role
- Provide face-to-face support to customers in branches.
- Learn, grow and develop within an inclusive organization.
- Support customers remotely over the phone, social media, web-chat, and video calls.
- Transition into a range of roles such as Digital, Operations, Fraud, and Financial Planning.
Requirements
- Ability to quickly build relationships to give customers a fantastic experience.
- Passion to put yourself in the customers' shoes, show empathy, acting with care and integrity.
- Commitment to deliver on your promises and going above and beyond for your customer.
- Genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- No previous financial services experience required.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship buildingcustomer experienceempathyintegritycommitmentcollaborationteamworkcommunicationproblem-solvingcustomer service