Customer Support
Lloyds Banking Group
Customer Support
Lloyds Banking Group
full-time
Posted on:
Location Type: Office
Location: Norwich • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £25,000 - £25,750 per year
Job Level
Mid-LevelSenior
About the role
- A full-time branch-based opportunity working 35 hours per week.
- You'll begin your journey in one of our branches, providing face-to-face support to our customers.
- You'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first making a difference to Customers, businesses and communities.
- Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely.
- We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level.
Requirements
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship buildingcustomer experienceempathyintegrityproblem solvingcommitmentcollaborationteamworkcustomer servicecommunication