Lloyds Banking Group

Service Designer – Agentic AI

Lloyds Banking Group

full-time

Posted on:

Location Type: Hybrid

Location: Bristol • United Kingdom

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Salary

💰 £61,344 - £68,160 per year

About the role

  • Help create seamless digital experiences for our customers
  • Build advocacy and advance the practice of Service Design across the Group
  • Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope
  • Shape critical initiatives ensuring we’re led by colleague, customer and market insight when creating or enhancing our propositions and services
  • Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed
  • Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions
  • Support the research and document current and future state services

Requirements

  • A minimum 5 years experience within Service Design
  • Any experience of Agentic AI would be beneficial
  • Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement
  • Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate
  • Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities
  • Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods
Benefits
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Service DesignAgentic AIdesign thinking methods
Soft Skills
relationship buildingproblem solvingcommunicationinnovationcontinuous improvementcalmnessresilienceproactive approach