Leadership & People Development – Able to coach, motivate and build colleague capability.
Operational Awareness – Understanding of cash, counter, ATM routines, and branch governance.
Planning & Organisation – Strong diary management and ability to deliver structured choreography.
Customer Focus – Driven to support excellent customer experiences, including Digi‑First adoption.
Communication & Feedback – Confident in delivering clear, constructive feedback in the moment.
Problem Solving & Decision Making – Ability to react quickly, escalate issues, and maintain operational continuity.
Previous people‑leadership or coaching experience (formal or informal).
Exposure to colleague development, performance conversations, or operational routines (e.g., ATM balancing, compliance checks).
Experience in a banking, financial services, or customer‑facing operational environment.
Experience working with cash, counter processes, or banking hall operations is beneficial.
Experience supporting vulnerable customers or handling complex customer situations is an advantage.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cash managementATM routinesbranch governanceATM balancingcompliance checks

Soft Skills

leadershippeople developmentplanningorganizationcustomer focuscommunicationproblem solvingdecision making