Senior Manager – Customer Journeys
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Bristol • United Kingdom
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Salary
💰 £76,194 - £89,640 per year
Job Level
About the role
- Lead and manage the SME focused Customer Financial Support team while owning the end to end journey across SME and BB
- Drive delivery of Credit Risk Review and end to end review outcomes by influencing and collaborating with stakeholders
- Manage and enhance the BB pre‑arrears journey, challenging the status quo and embedding improvements and best practice
- Champion alignment and integration of customer journeys across SME and BB to identify and deliver process improvements
- Develop and implement strategies that strengthen financial wellbeing support for customers experiencing difficulties
- Present clearly and confidently to stakeholders at all levels while prioritising tasks and projects to ensure successful delivery
Requirements
- Proven experience within financial services working with businesses in financial difficulty and designing customer experiences
- Experience leading a high‑performing team to deliver customer‑led initiatives, change management programmes and process transitions
- Strong problem solving, strategic analysis and project management capability
- Ability to influence and build trusted relationships with stakeholders at all levels
- Understanding of the regulatory environment and how it impacts colleagues and BCB clients
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit risk reviewchange managementprocess transitionsstrategic analysisproject management
Soft Skills
leadershipinfluencingrelationship buildingproblem solvingcommunication