Lloyds Banking Group

Delivery & Assurance Lead – Responsible Lending

Lloyds Banking Group

full-time

Posted on:

Location Type: Hybrid

Location: Newport • United Kingdom

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Salary

💰 £76,194 - £89,640 per year

Job Level

Senior

About the role

  • Establish and maintain governance frameworks aligned with Responsible Lending standards and FCA requirements.
  • Ensure adherence to internal policies and regulatory commitments across all programme activities.
  • Lead planning, tracking, and reporting for Responsible Lending initiatives, ensuring transparency and timely delivery.
  • Monitor risks, issues, and dependencies, calling out where necessary to maintain programme integrity.
  • Act as a trusted advisor to senior leadership, influencing decision-making and providing clear, actionable insights.
  • Build strong relationships across all partnering teams, in and out of Resolutions, to ensure alignment and collaboration.
  • Drive complex, customer-focused change initiatives aimed at reducing operational timelines and improving customer outcomes.
  • Champion a culture of accountability and urgency, balancing regulatory deadlines with operational feasibility.
  • Find opportunities to streamline processes and enhance delivery efficiency.

Requirements

  • Proven experience in project management leadership within regulated environments.
  • Exceptional change management capability – able to deliver complex, outcome-focused change under pressure.
  • Strong stakeholder management and influencing skills at senior levels.
  • Deep understanding of Responsible Lending frameworks and FCA regulatory expectations against complaint handling.
  • Expertise in governance, risk management, and change delivery.
  • Ability to operate in complex, high-pressure programmes with multiple dependencies.
Benefits
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementchange managementgovernancerisk managementstakeholder management
Soft Skills
leadershipinfluencingrelationship buildingaccountabilitycollaboration