Design Researcher – Colleague Channel
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • United Kingdom
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Salary
💰 £59,850 - £66,500 per year
About the role
- Develop and lead the research strategy for a key area of our business
- Manage the research plan and roadmap for your service or product area
- Deliver research to solve customer problems, unlock new opportunities, and guide what is created
- Enjoy working on varied research across the product development lifecycle, from generative to evaluative research
Requirements
- Experience working closely with design and product teams to identify and prioritise the right research questions
- Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
- Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
- Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
- Able to communicate and influence wider business stakeholders with clarity and conciseness
- Experience combining qualitative and quantitative methods
- Ethnographic experience (such as contextual enquiry or diary studies)
- Experience triangulating research and data from different sources to tell compelling customer stories
- Experience with accessibility research and/or vulnerable customers
- Willingness to share your expertise and learn from others
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
qualitative researchusability testingconcept testingdepth interviewsquantitative methodsethnographic researchcontextual enquirydiary studiesaccessibility researchtriangulating research
Soft Skills
communicationinfluencesynthesis of insightscollaborationstrategic thinkingproblem-solvingclarityconcisenessleadershipadaptability