Product Owner – Conversational AI
Lloyds Banking Group
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £59,850 - £78,810 per year
About the role
- Set the north star for delivering an outstanding conversational experience that puts customers first.
- Build and prioritise a dynamic backlog of use cases to drive impactful development.
- Translate user requirements into clear capabilities and behaviours that develop intuitive journeys.
- Curate knowledge and data for our digital agent and define robust guardrails to ensure quality.
- Collaborate closely with engineers and data scientists to bring innovative experiences to market.
- Define success metrics and maintain a continuous feedback loop to keep improving and delivering value at pace.
Requirements
- Proven experience as a Product Owner or Product Manager delivering customer‑centric solutions, ideally in digital channels or technology-enhanced experiences.
- Passion for the ‘why’ – you cut through complexity to focus on what matters most, bringing curiosity, resilience, and an open approach to new technologies like Gen AI and agentic systems.
- Data‑driven approach – comfortable working with data teams, interpreting insights, and using evidence to build decisions.
- Strong agile delivery skills – you understand agile principles and apply them to deliver value quickly, collaborating effectively across engineering, data science, and business teams.
- Ability to turn vision into action – translating ideas and user needs into clear, prioritised backlogs and actionable tasks for feature teams.
- Commercial awareness – balancing compelling customer benefits with business objectives to ensure balanced outcomes.
- Background in data or analytics – whether through a degree or hands‑on experience, you bring a solid foundation in data to inform product decisions.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product OwnerProduct Manageragile deliverydata analysisuser requirements translationbacklog prioritizationsuccess metrics definitiondata-driven decision makingdigital channelstechnology-enhanced experiences
Soft Skills
customer-centric focuscuriosityresiliencecollaborationvision translationcommercial awarenesseffective communicationproblem-solvingadaptabilityopen approach to new technologies