Operations, Customer Experience Specialist
Livom
full-time
Posted on:
Location Type: Hybrid
Location: Amriswil • Switzerland
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About the role
- Customer Experience: You are the voice of the Livom Group. You advise our customers professionally, resolve complex issues, and ensure that every contact remains a positive experience.
- Operational Excellence: You assist with order processing, coordinate with logistics partners, and help make our internal processes more efficient.
- Cross-Functional Support: As we are growing quickly, our areas of responsibility are dynamic. You provide project-based support in other parts of the Group (e.g., marketing support or supply chain).
- Process Optimization: You identify patterns in customer inquiries and derive improvement proposals for our operations.
Requirements
- Can-do mentality: You don’t wait for instructions—you see what needs to be done and get stuck in.
- Strong communication skills: You are confident in written and spoken German (additional languages such as French or English are a big plus).
- E-commerce affinity: You have a feel for digital business models and understand how modern commerce works.
- Flexibility: “That’s not my job” doesn’t exist here. You enjoy variety and a young work environment.
- Willingness to learn: You want to develop and grow with us.
Benefits
- Variety: Insight into several e-commerce brands under one roof.
- Development: We give you the space to grow in the direction that suits you—be it deeper into operations, into marketing, or into team leadership.
- Culture: A young, motivated team in Amriswil, Munich & Madrid with flat hierarchies and short decision-making paths.
- Impact: Your work has a direct impact on the success of the entire group. Responsibility and decision-making freedom in an international environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer experienceproblem resolutioncommunication skillsflexibilitywillingness to learncan-do mentalityproject-based supportprocess optimizationoperational excellencecross-functional support