Living For Tomorrow

Customer Support

• Assist members with transportation to and from appointments
• Ensure those waiting for a ride receive transportation
• Resolve issues with previous appointments
• Facilitate transportation recovery where a scheduled trip has failed
• Assist with benefits eligibility
• Navigate through multiple client systems to ensure accurate processing of ride transportation
• Collaborate with various departments within the company to address and resolve transportation and eligibility issues

Medical Transportation Customer Service/Scheduling

• Respond to customer inquiries regarding fraud prevention and resolution
• Make outbound calls to schedule In-Home Health Evaluations
• Provide cross-referral services and member communication

Medical Transportation Customer Service/Scheduling

Customer Service Fraud Detection