Livestorm

Customer Success Manager

• Build relationships with Livestorm's Enterprise EMEA customers ensuring revenue growth and customer retention
• Be the point of contact and trusted partner for the clients
• Be in charge of customer onboarding and ensure product adoption
• Improve customer retention, ensure customer renewal and reduce churn
• Conduct regular quarterly business reviews with client to build long term partnerships
• Own your portfolio and use a data-driven approach to forecast and execute on your account plan strategies
• Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
• Partner with the product team to provide detailed and actionable feedback to the team
• Work closely with the Account managers to manage your customer portfolio, understand their KPIs and challenges
• Work with your manager and the department head to execute and improve the success strategy

Customer Success Manager – EMEA

• Manage a large portfolio of Livestorm Enterprise customers
• Ensure revenue growth and customer retention at scale
• Serve as the primary point of contact for assigned accounts
• Drive customer onboarding and product adoption through streamlined processes
• Proactively identify and mitigate churn risks
• Leverage creative solutions and automation to engage customers
• Monitor account health and implement retention strategies
• Collaborate closely with Sales and Customer Care teams
• Collect actionable customer feedback to inform product improvements
• Continuously optimize and scale Customer Success processes

Customer Success Manager – EMEA

Customer Success Manager – Automated Touch