Livestorm

Account Manager

• Build relationships with Livestorm's customers ensuring revenue growth and customer retention
• Nurture and expand a portfolio of +200 existing accounts mainly comprised of Small and Medium Businesses (SMB)
• Develop strategic territory plans to outline opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Build, maintain and convert pipeline
• Develop and maintain positive relationships to top-decision-makers at C-levels
• Coordinate multi-functional team to sign multi-years strategic agreements
• Meet core KPI's around pipeline coverage progression, forecast, meetings, and general activity
• Develop and use Partner ecosystem relationships to accelerate growth
• Meet and exceed quota

Account Manager, SMB

Pre-sales Engineer

• Lead the technical delivery of integration-based and custom solutions using Livestorm’s API, webhooks, and low-code platforms like Make, n8n, Zapier, Retool, and Airtable (Solution design & delivery) [25%]
• Rapidly prototype or fully build solutions with next-gen AI builders such as Loveable, Bubble, or Superblocks and explore possibilities beyond traditional workflows [25%]
• Coordinate with engineering on complex development needs and ensure alignment with product vision and scalability
• Act as a trusted technical consultant in pre-sales and post-sales conversations; demo advanced CRM integrations and advise on optimal configurations (Client-facing consulting and communication) [25%]
• Help Sales teams craft solution proposals highlighting platform extensibility
• Identify, recruit, and nurture partnerships with agencies and integration specialists; co-develop playbooks and serve as main partner contact (Partner and agency network development) [15%]
• Equip customer-facing teams (AE, AM, CSM, Support) with documentation, training, and resources; proactively fill knowledge/tooling gaps (Cross-team enablement) [15%]
• Manage, coach, and grow the Solutions Engineering team (starting with one senior engineer); provide roadmap and build shared knowledge (Team leadership & enablement) [10%]
• Continuously refine scoping, delivery, and scaling of custom solutions; lead knowledge sharing and documentation to make solutions repeatable (Process improvement and scaling) [10%]

Pre-Sales Engineer

Engineering Manager

• Own the sustainable delivery and technical excellence of a cross‑functional product squad.
• Partner with the Product Manager to turn strategy into predictable outcomes for customers and the business.
• Drive planning, sequencing, and execution for the squad; make trade‑offs explicit and time‑box discovery/validation.
• Remove blockers fast; coordinate dependencies across teams; hold crisp, data‑driven status updates.
• Establish and evolve pragmatic agile practices to maintain sustainable pace.
• Set the engineering bar (architecture, code health, testing, observability, security); perform code and design reviews; pair and contribute code when it materially de‑risks or accelerates.
• Guide architectural decisions; keep tech debt visible and deliberately managed with the PM.
• Co‑own squad strategy with the PM: clarify problem framing, success metrics, and prioritisation; balance discovery vs. delivery; instrument features and ensure learnings flow back into roadmap decisions.
• Coach and grow engineers through regular 1:1s, feedback, and growth plans; run fair, timely performance reviews; address under‑performance and run PIPs when needed.
• Hire bar‑raising talent; partner with recruiting; design and run structured interviews; ensure excellent onboarding.
• Foster an inclusive, psychologically safe environment; promote knowledge sharing and mentorship.
• Track and publish team metrics (delivery, quality, flow, impact) and use them for continuous improvement.
• Ensure compliance with security, privacy, and regulatory standards relevant to the squad’s domain.