Livestock Marketing Association

Administration

• Maintain and service all aspects of insurance accounts.
• Report and monitor claims.
• Process and manage new and renewal accounts.
• Respond to customer inquiries promptly and professionally through phone, email, and chat.
• Provide accurate and helpful information regarding insurance policies, coverage, and claims.
• Assist customers in updating their policy information, including address changes and policy amendments.
• Process customer invoices and ensure accurate billing as well as collection.
• Collaborate with other team members to resolve complex customer issues and provide timely resolutions.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.

Insurance Region Administrator, CSR