Solution Engineer II
LivePerson
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $91,000 - $124,000 per year
About the role
- Develop best-practice configurations and solution designs that meet the technical requirements of each customer’s program or deployment.
- Set up, develop, configure, and test all technical assets according to project scope and timelines. Includes responsibility for LE Tag and taglet code development.
- Collaborate with LivePerson Product and R&D teams to build feature extensions that support brand and customer needs.
- Identify relevant use cases and business needs for LivePerson capabilities, and successfully deploy these enhancements into customer accounts.
- Serve as a subject-matter expert (SME) across the full suite of LivePerson solutions, features, and technical offerings.
- Act as a trusted advisor by guiding customers on how to apply LivePerson technical solutions to achieve their business objectives.
- Manage customer technical assets (APIs, integrations, widgets, code), while continuously expanding and introducing new technical solutions to drive adoption, usage, and value.
- Maintain high levels of customer satisfaction and responsiveness, improving sentiment, reducing attrition, and increasing referenceability.
- Support and lead activities that advance key strategic initiatives through strong technical and solutions leadership.
- Continuously optimize and share best practices and lessons learned to improve program efficiency and outcomes through technical solutions.
- Assist LivePerson partners by providing technical enablement, ensuring they can successfully develop and deploy LivePerson solutions. Act as an SME to drive partner success.
Requirements
- BS or BA degree, MBA preferred, or equivalent experience.
- 3+ years managing the SaaS software solutions within Enterprise client organizations.
- Experience with frontend or backend development is a plus.
Benefits
- Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
- Wellness Resources: Access to wellbeing resources and programs including our EAP plan.
- Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
- 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)
- HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis
- Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
- Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
- Development: Access to internal professional development resources.
- Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
- Paid Public Holidays.
- Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
- Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LE Tag developmenttaglet code developmentAPIsintegrationswidgetsfrontend developmentbackend developmentsolution designtechnical configurationtechnical asset management
Soft Skills
collaborationcustomer satisfactiontechnical leadershiptrusted advisorproblem-solvingcommunicationstrategic initiative managementcustomer responsivenessbest practices optimizationpartner enablement
Certifications
BS degreeBA degreeMBA preferred