LivePerson

QA Engineer II

LivePerson

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

Microservices

About the role

  • Design and execute comprehensive test plans and test cases for both UI and Backend components.
  • Perform UI testing across web and mobile platforms, including functional, regression, smoke, and exploratory testing.
  • Conduct Backend testing, including API validation, microservices testing, workflow verification, and data integrity checks.
  • Lead structured exploratory testing sessions to uncover edge cases, usability concerns, and high-risk defects.
  • Review user stories and acceptance criteria to ensure clarity, completeness, and testability before development begins.
  • Apply risk-based testing principles to prioritise critical functionality, high-risk edge cases, complex integrations, and areas with a higher impact of failure.
  • Collaborate closely with Product and Engineering teams to identify requirement gaps early and improve overall product quality.
  • Identify, document, and track defects with clear reproduction steps, expected/actual behaviour, and supporting evidence.
  • Partner with developers and stakeholders to support timely defect triage and resolution.
  • Participate actively in test planning, estimation, and test coverage discussions to support release readiness.
  • Maintain clear documentation of test progress, results, and coverage metrics.
  • Take ownership of quality for assigned product areas and contribute to release readiness and go/no-go recommendations.
  • Contribute to improving QA processes, standards, and best practices across the team.
  • Support efforts to increase automated test coverage across UI and Backend areas in collaboration with automation-focused team members.
  • Stay up to date with QA tools, testing trends, and industry best practices.

Requirements

  • Strong understanding of QA methodologies, test strategy, test coverage principles, and risk-based testing.
  • Proven ability to review user stories and acceptance criteria, identify ambiguities/gaps, and improve testability early in the development lifecycle.
  • Ability to write clear, high-quality test plans, test cases, and exploratory test charters, and to document defects with reproducible steps, expected vs. actual behavior, and supporting evidence.
  • Excellent written and verbal communication skills, with the ability to collaborate effectively with Product, Engineering, and QA teams.
  • Ownership mindset with the ability to manage quality for assigned product areas and contribute to QA process improvements and team best practices.
  • Ability to mentor junior QA team members and support a culture of continuous learning and quality.
  • Foundational understanding of test automation concepts and interest in supporting automation initiatives.
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field preferred. Candidates with strong relevant QA experience in place of a formal technical degree are also encouraged to apply.
Benefits
  • Personal time off 15 days - Casual (6) days & Sick Days (6)
  • Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
  • Group Personal Accident: 3x of the employee’s Gross Salary
  • Group Term Life: 3x of the employee’s Gross Salary
  • Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
  • Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
  • Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UI testingBackend testingAPI validationmicroservices testingrisk-based testingtest planstest casesexploratory testingtest coveragetest automation
Soft Skills
communication skillscollaborationownership mindsetmentoringcontinuous learningproblem-solvingattention to detailcritical thinkingadaptabilityleadership
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering