Customer Support Executive – River Cruise Specialist
LiveAboard.com
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.
- Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
- Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
- Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
- Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
- Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.
- Cultivate strong relationships with guests and partners, fostering trust and loyalty.
Requirements
- Previous experience in the River Cruise industry is a must.
- Fluent in English with clear and professional verbal and written communication skills - other languages (Spanish, French, German, Italian) are also desirable.
- Proven analytical and problem-solving abilities.
- Exceptional attention to detail.
- Ability to work effectively both independently and as part of a remote team.
- Strong interpersonal skills, with a focus on building positive relationships.
- Positive attitude and a commitment to delivering exceptional service.
- Flexibility to work weekends and adapt to a dynamic work environment.
Benefits
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Applicant Tracking System Keywords
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Soft Skills
problem-solvingattention to detailindependent workcollaborationrelationship buildingcommunicationanalytical skillscustomer serviceflexibilitypositive attitude