Live Nation Entertainment

Event Systems Associate Manager

Live Nation Entertainment

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Provide technical support to end users of C3PO and AMP utilizing the ZenDesk service platform and standard communication channels (email, Slack, etc.)
  • Maintain and enhance the C3PO and AMP knowledge bases
  • Produce new content for inclusion into the applicable event system’s knowledge base
  • Schedule and lead training sessions for C3PO and AMP users
  • Serve as Application Administrator for C3PO and AMP
  • Contribute to product development roadmaps for all event systems
  • Perform additional duties and projects as assigned

Requirements

  • 2+ years of experience in a customer service or helpdesk environment
  • Familiarity with event management systems and CRM software
  • Foundational understanding of computer systems, networks, operating systems, and IT security best practices
  • Ability to create clear and effective technical documentation
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
  • Excellent written and verbal communications skills
  • Exceptional attention to detail and strong organizational skills
  • Strong critical thinking and problem-solving abilities
  • Strong interpersonal skills and the ability to collaborate effectively across diverse teams
  • Demonstrated integrity, professionalism, and sound judgement
  • Enthusiastic, proactive, and committed to excellence with a positive attitude
  • Passion for checklists, details, and live music.
Benefits
  • generous vacation
  • healthcare
  • retirement benefits
  • student loan repayment
  • tuition reimbursement
  • six months of paid caregiver leave for new parents including fostering
  • access to free live events through our exclusive employee ticketing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportevent management systemsCRM softwarecomputer systemsnetworksoperating systemsIT security best practicestechnical documentationMicrosoft Office Suiteproject management
Soft Skills
written communicationverbal communicationattention to detailorganizational skillscritical thinkingproblem-solvinginterpersonal skillscollaborationintegrityprofessionalism