Senior Client Support Specialist
Live Nation Entertainment
full-time
Posted on:
Location Type: Hybrid
Location: Arizona • Florida • United States
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Job Level
About the role
- Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.
- Coordinating upgrades and hardware replacements on/off site.
- Advise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concerns.
- Maintain customer contacts to enable accurate tracking and reporting.
- Provide onsite event support and afterhours office support, as necessary.
- Keep up-to-date working knowledge of Universe, TicketWeb & TM1.
- Remain current with new software/product releases for Universe, TicketWeb, TM1 and for all other technology products.
- Create/modify reports, including Universe, TicketWeb, DOMO and other advanced reporting, as needed.
- Assist with client onboarding and ongoing maintenance.
- Act as an expert in all facets of our ticketing products.
- Identify and assist in resolving event related errors.
- Communicate Universe, Ticketweb and TM1 product updates, new features and functionality to clients.
- Provide support and best practices to the client for all Universe and Clubs products.
- Assist with new event builds, as needed.
- Use troubleshooting techniques and tools to identify the root cause of issues.
- Providing coordination services of networking issues between client and in-house teams.
Requirements
- Minimum of 4 years’ experience working in an office environment, preferably in customer/client support roles
- Experience with the Ticketmaster system and/or various ticketing systems is a bonus!
- Box Office experience is considered an asset.
- Must be detail-oriented with the ability to multi-task and juggle competing priorities.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Word, PowerPoint, and Excel.
- Knowledge of Universe, TicketWeb and TM Host is a bonus!
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
report creationtroubleshooting techniquesclient onboardingevent supporthardware replacementtechnical supportservice level agreementsmulti-taskingdetail-oriented
Soft Skills
client relationship managementcommunication skillsorganizational skills