Live Nation Entertainment

Seasonal Credential Manager

Live Nation Entertainment

part-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Oversee all credentialing processes, including database setup, monitoring credential requests, on-site distribution, and customer service
  • Ensure accurate credential distribution and daily reconciliation of inventory
  • Troubleshoot technical or operational credentialing issues as they arise
  • Address and resolve credential-related issues for artists, staff, volunteers, vendors, and guests
  • Coordinate with festival staff to ensure all credential-related customer service needs are met
  • Hire, train, and supervise credentials staff to ensure efficient, friendly, and professional service
  • Ensure all staff are fully trained prior to their first shift
  • Monitor staff performance and provide coaching, guidance, and support as needed
  • Enforce adherence to festival policies, procedures, and customer service standards
  • Track and submit payroll information for all credentials staff in compliance with HR deadlines
  • Set up, maintain and update credential databases with a high level of accuracy
  • Track credential inventory and manage access permissions
  • Oversee the preparation, distribution, and tracking of credentials for all festival participants, including artists, staff, volunteers, vendors, and guests
  • Provide real-time credentials support to artists, staff, volunteers, vendors, and security personnel
  • Troubleshoot access issues and issue replacement credentials when necessary
  • Manage setup and organization of the credentials area to ensure it is fully operational and welcoming
  • Gain full proficiency in credentialing systems
  • Work cross-functionally with the Artist Relations, Production, Operations, Security, and Ticketing teams to resolve access-related issues and ensure smooth communication
  • Complete a post-festival festival recap and recommendations report to support continuous improvement
  • Provide performance feedback and reviews for credentialing staff
  • Perform other duties and projects as assigned

Requirements

  • 2-4 years’ proven experience in event ticketing operations, preferably in festivals or large-scale events
  • Strong leadership skills with experience in managing staff
  • Proficiency in venue ticketing systems and processes
  • Experience with RFID a plus
  • Solid skills with Microsoft Suite, including Excel, Word and Outlook
  • Excellent organizational skills and attention to detail
  • Strong communication skills with the ability to communicate effectively with artists, internal teams, volunteers, vendors, and guests
  • Demonstrated integrity, professionalism, and sound judgement in all business interactions
  • Enthusiastic, proactive, and committed to excellence with a positive and collaborative approach
  • Strong problem-solving skills, with the ability to make quick decisions under pressure
  • Flexibility to work evenings, weekends, and extended hours during festivals
  • Ability to travel and maintain flexibility in work hours and availability during festivals
Benefits
  • Generous vacation
  • Healthcare
  • Retirement benefits
  • Student loan repayment
  • Tuition reimbursement
  • Six months of paid caregiver leave for new parents including fostering
  • Access to free live events through our exclusive employee ticketing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
credentialing processesdatabase setupcredential inventory managementvenue ticketing systemsRFIDMicrosoft ExcelMicrosoft WordMicrosoft Outlookstaff trainingpayroll tracking
Soft skills
leadershiporganizational skillscommunication skillsproblem-solvingintegrityprofessionalismattention to detailcollaborationflexibilitycustomer service