Live Nation Entertainment

Seasonal Credential Manager

Live Nation Entertainment

part-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Oversee all credentialing processes, including database setup, monitoring credential requests, on-site distribution, and customer service
  • Ensure accurate credential distribution and daily reconciliation of inventory
  • Troubleshoot technical or operational credentialing issues as they arise
  • Address and resolve credential-related issues for artists, staff, volunteers, vendors, and guests
  • Coordinate with festival staff to ensure all credential-related customer service needs are met
  • Hire, train, and supervise credentials staff to ensure efficient, friendly, and professional service
  • Ensure all staff are fully trained prior to their first shift
  • Monitor staff performance and provide coaching, guidance, and support as needed
  • Enforce adherence to festival policies, procedures, and customer service standards
  • Track and submit payroll information for all credentials staff in compliance with HR deadlines
  • Set up, maintain and update credential databases with a high level of accuracy
  • Track credential inventory and manage access permissions
  • Oversee the preparation, distribution, and tracking of credentials for all festival participants, including artists, staff, volunteers, vendors, and guests
  • Provide real-time credentials support to artists, staff, volunteers, vendors, and security personnel
  • Troubleshoot access issues and issue replacement credentials when necessary
  • Manage setup and organization of the credentials area to ensure it is fully operational and welcoming
  • Gain full proficiency in credentialing systems
  • Work cross-functionally with the Artist Relations, Production, Operations, Security, and Ticketing teams to resolve access-related issues and ensure smooth communication
  • Complete a post-festival festival recap and recommendations report to support continuous improvement
  • Provide performance feedback and reviews for credentialing staff
  • Perform other duties and projects as assigned

Requirements

  • 2-4 years’ proven experience in event ticketing operations, preferably in festivals or large-scale events
  • Strong leadership skills with experience in managing staff
  • Proficiency in venue ticketing systems and processes
  • Experience with RFID a plus
  • Solid skills with Microsoft Suite, including Excel, Word and Outlook
  • Excellent organizational skills and attention to detail
  • Strong communication skills with the ability to communicate effectively with artists, internal teams, volunteers, vendors, and guests
  • Demonstrated integrity, professionalism, and sound judgement in all business interactions
  • Enthusiastic, proactive, and committed to excellence with a positive and collaborative approach
  • Strong problem-solving skills, with the ability to make quick decisions under pressure
  • Flexibility to work evenings, weekends, and extended hours during festivals
  • Ability to travel and maintain flexibility in work hours and availability during festivals
Benefits
  • Generous vacation
  • Healthcare
  • Retirement benefits
  • Student loan repayment
  • Tuition reimbursement
  • Six months of paid caregiver leave for new parents including fostering
  • Access to free live events through our exclusive employee ticketing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credentialing processesdatabase setupcredential inventory managementvenue ticketing systemsRFIDMicrosoft ExcelMicrosoft WordMicrosoft Outlookstaff trainingpayroll tracking
Soft Skills
leadershiporganizational skillscommunication skillsproblem-solvingintegrityprofessionalismattention to detailcollaborationflexibilitycustomer service