Senior Heat Transfer Analyst
Munters
Chargeback Analyst
Live Nation Entertainment
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery
- Handle incoming chargebacks, claims, and retrieval requests, providing compelling and thorough documentation for all card brands
- Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow up
- Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges
- Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations
- Utilize internal and external tools effectively for payment processing, investigation, and dispute management
- Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records
- Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information
- Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations
- Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations
Requirements
- Minimum of 2 years of experience in chargebacks, fraud prevention, or payments
- Strong knowledge of credit card chargeback processes, bank regulations, and card brand rules
- Experience handling international transactions and working with multiple payment processors
- Excellent analytical, organizational, and problem-solving skills
- Ability to manage multiple priorities and meet deadlines with minimal supervision
- Strong written and verbal communication skills, with the ability to clearly convey complex information
- Ability to work effectively in a remote environment
- Proficiency with dispute management systems and payment platforms is preferred
- Demonstrated ability to identify trends and implement process improvements
- Strong collaboration skills with experience working cross-functionally across teams
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chargeback processesfraud preventionpayment processingdispute managementsales data analysisdocumentation reviewtrend analysisprocess improvementsinternational transactionsbank regulations
Soft skills
analytical skillsorganizational skillsproblem-solving skillstime managementcommunication skillscollaboration skillsability to work remotelyattention to detailadaptabilityprioritization
