LivaNova

Field Engineer

• Provide expert advice and assistance on the devices to distributors and customer representatives within the region
• Provide periodic on-the-job service training for end customer and distributor engineers
• Provide periodic on-site technical assistance to resolve difficult equipment and customer problems, especial for the key customers
• Support device/equipment installations; Be prepared to educate users and conduct demonstrations of our products
• Repair installations using remote access software and the internet
• Provide field-based technical advice and assistance to LivaNova Group employees and customers
• Repair, troubleshoot, and salvage damaged databases either at customer site or remotely
• Support new medical device connections and interfaces; obtain manufacturing specifications, download actual data stream, and advise programmers on required data point collection based on customer requests
• Troubleshoot customer owned equipment (computers) in relation to problems that arise following installation of software products
• Work with multiple customer department disciplines (Medical Records, IT/IS, Surgery, and Perfusion) to ensure all customer expectations are met following installation
• Train customers on the appropriate use of the equipment and software
• Develop FAQ documentation for LivaNova Group employees and customers
• Provide input to in-house groups with regards to product performance issues, technical troubleshooting tips, product improvement recommendations, etc.
• Be thoroughly knowledgeable and conversant on all products LivaNova manufactured and distributed equipment in his/her scope
• Have knowledge and expertise in certain product areas in his/her scope to be able to provide effective and timely technical advice and support to others
• Be the technical consultant on product development teams as needed
• Backup support to other Field Service reps as needed
• Initiate self-development to maintain proficiency on LivaNova products, changes in technologies and applicable regulatory requirements
• Provide periodic on-the-job training of new Field Service Representatives
• Comply with the compliance/ethic/code of conducts requirements of LivaNova Group; ensure people are conducting business in a fair and ethical fashion
• Complete timely paperwork, documentation, and administrative tasks per organizational policies and procedures
• Maintain an action plan of personal development and training through goals and objectives to maintain expertise and overall industry and product knowledge
• Be responsible for maintaining financial cost effectiveness within assigned territory
• Work effectively with coworkers, distributors, other departments and customers
• Support the field engineers from distributor companies with annual training, on-site help, phone call, etc.; Undertake normal management and selling work for the spare parts
• Contact customers and give the explanation, training and maintenance for them as they want.

Field Service Engineer