LivaNova

Field Service Engineer

LivaNova

full-time

Posted on:

Location Type: Remote

Location: South Korea

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About the role

  • Provide expert advice and assistance on the devices to distributors and customer representatives within the region
  • Provide periodic on-the-job service training for end customer and distributor engineers
  • Provide periodic on-site technical assistance to resolve difficult equipment and customer problems, especial for the key customers
  • Support device/equipment installations; Be prepared to educate users and conduct demonstrations of our products
  • Repair installations using remote access software and the internet
  • Provide field-based technical advice and assistance to LivaNova Group employees and customers
  • Repair, troubleshoot, and salvage damaged databases either at customer site or remotely
  • Support new medical device connections and interfaces; obtain manufacturing specifications, download actual data stream, and advise programmers on required data point collection based on customer requests
  • Troubleshoot customer owned equipment (computers) in relation to problems that arise following installation of software products
  • Work with multiple customer department disciplines (Medical Records, IT/IS, Surgery, and Perfusion) to ensure all customer expectations are met following installation
  • Train customers on the appropriate use of the equipment and software
  • Develop FAQ documentation for LivaNova Group employees and customers
  • Provide input to in-house groups with regards to product performance issues, technical troubleshooting tips, product improvement recommendations, etc.
  • Be thoroughly knowledgeable and conversant on all products LivaNova manufactured and distributed equipment in his/her scope
  • Have knowledge and expertise in certain product areas in his/her scope to be able to provide effective and timely technical advice and support to others
  • Be the technical consultant on product development teams as needed
  • Backup support to other Field Service reps as needed
  • Initiate self-development to maintain proficiency on LivaNova products, changes in technologies and applicable regulatory requirements
  • Provide periodic on-the-job training of new Field Service Representatives
  • Comply with the compliance/ethic/code of conducts requirements of LivaNova Group; ensure people are conducting business in a fair and ethical fashion
  • Complete timely paperwork, documentation, and administrative tasks per organizational policies and procedures
  • Maintain an action plan of personal development and training through goals and objectives to maintain expertise and overall industry and product knowledge
  • Be responsible for maintaining financial cost effectiveness within assigned territory
  • Work effectively with coworkers, distributors, other departments and customers
  • Support the field engineers from distributor companies with annual training, on-site help, phone call, etc.; Undertake normal management and selling work for the spare parts
  • Contact customers and give the explanation, training and maintenance for them as they want.

Requirements

  • Bachelor's Degree in Biomedical Engineering or related field
  • Minimum 3 years experience in field service engineering or related field
  • Experience of related medical devices is preferred
  • Knowledge and understanding of compliance topics with proven track record
  • Ability to identify and solve equipment, software and operating systems quickly and accurately
  • Self-starter with the ability to proactively plan, schedule and develop own work with minimal supervision
  • Skill of excellent written and verbal communication
  • Availability for call 24/7
  • Travel as needed
  • Self-motivation, problem solving attitude, quick in action.
Benefits
  • Competitive salary
  • Flexible work hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical assistancerepairinstallationdatabase managementdata point collectionmedical device connectionssoftware installationproduct performance analysisfield service engineering
Soft Skills
communicationself-motivationproblem solvingproactive planningtrainingcustomer serviceteam collaborationtime managementadaptabilityattention to detail
Certifications
Bachelor's Degree in Biomedical Engineeringfield service engineering certificationcompliance training certification