LivaNova

Customer Service Representative II

LivaNova

full-time

Posted on:

Location Type: Remote

Location: Illinois • Texas • United States

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Salary

💰 $21 - $23 per hour

Job Level

Junior

About the role

  • Facilitate and manage all aspects of the customer order to cash process
  • Ensure timely and successful handling of inbound call volume and all electronic inquiries
  • Support order requests and other customer needs
  • Maintain positive & productive customer centric relationships
  • Provide timely and effective communications to all internal partners and external customers
  • Process requests received from customers and the sales teams
  • Coordinate inventory movement in the field including trunk stock, consignment and programming inventory
  • Communicate with internal counterparts across the organization
  • Assist in the collection of informational or statistical data, supporting the creation and distribution of reports
  • Work collaboratively with Accounting and Pricing & Contract Management to identify and resolve customer pricing & payment discrepancies

Requirements

  • High School Diploma required, with very strong preference for a relevant BS Degree
  • 1 or more years of substantive customer service experience with a leading organization renowned for their customer service initiatives
  • Strong preference for candidates with directly relevant healthcare customer service experience in a fast paced medical, medical device and /or pharmaceutical environment
  • Intuitive customer focused mindset coupled with an enthusiastic and collaborative team oriented aptitude
  • Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally
  • Self-starter and strategic thinker with demonstrated ability to work independently
  • Acute problem solving aptitude balancing the needs of the business while empathizing with the customer
  • Solid execution capabilities with the innate ability to manage multiple priorities
  • High level of technical proficiency to accurately and efficiently perform day to day essential work functions across multiple systems & platforms in a call center environment
  • Solid technical proficiency with the entire MS Office Suite , with particular mastery of Excel required
  • Demonstrated proficiency working within the SAP Sales & Distribution module
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer order to cash processcustomer service experienceproblem solvingdata collectionreport creationinventory managementMS Office SuiteExcelSAP Sales & Distribution
Soft Skills
customer centric mindsetcollaborativeinterpersonal skillseffective communicationself-starterstrategic thinkingability to manage multiple priorities
Certifications
High School DiplomaBS Degree