Liva Healthcare

Client Partner

• Own the client relationship for assigned contracts
• Proactively anticipate needs and flag emerging issues
• Manage contract governance and compliance
• Know the SLAs, the KPIs, the contractual commitments
• Maintain up-to-date contract documentation and risk records
• Chair regular client reviews; present performance and forward plans
• Act as the early warning system for referral volumes
• Renew preparation: compile performance evidence and identify growth opportunities
• Coordinate across functions to deliver against contract specifications
• Produce weekly operational reporting for contracts

Client Operations Manager