Client Operations Manager

Liva Healthcare

Client Operations Manager role at Liva Healthcare, managing client relationships and contract performance. Work in a purpose-driven environment focused on health improvement through digital solutions.

Posted 7/18/2026full-time🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and contract governance, ensuring compliance with SLAs and KPIs while effectively coordinating across functions. Proficient in analyzing performance data and presenting insights to stakeholders.

Highest-signal resume keywords

Client Relationship ManagementContract GovernancePerformance Data AnalysisExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract ManagementAccount ManagementService ManagementSLA KnowledgeKPI KnowledgeOperational ReportingRisk Management

Soft Skills

Proactive AnticipationDetail OrientationStakeholder Management

Industry Keywords

Contractual CommitmentsClient ReviewsPerformance EvidenceGrowth Opportunities

About the role

Key responsibilities & impact

Own the client relationship for assigned contracts
Proactively anticipate needs and flag emerging issues
Manage contract governance and compliance
Know the SLAs, the KPIs, the contractual commitments
Maintain up-to-date contract documentation and risk records
Chair regular client reviews; present performance and forward plans
Act as the early warning system for referral volumes
Renew preparation: compile performance evidence and identify growth opportunities
Coordinate across functions to deliver against contract specifications
Produce weekly operational reporting for contracts

Requirements

What you’ll need

Experience managing client relationships in contract management, account management, or service management roles
Experience owning contract outcomes end-to-end
Comfortable operating as the single point of accountability for contract performance
Able to coordinate across multiple functions without direct line management authority
Confident working with performance data: interpreting dashboards, identifying trends, presenting insights to internal and external stakeholders
Excellent communication skills: able to chair client meetings, present to commissioners, and manage escalations with confidence
Highly organised, able to manage a varied contract portfolio without losing grip on detail

Benefits

Comp & perks

Guaranteed Interview scheme
Fair, inclusive and transparent recruitment process
Flexible work hours and locations
Role within a purpose-driven company
Support in personal growth and development