Litmos

Revenue Operations

• Build and lead the Global Revenue Operations function, covering Marketing Ops, Sales Ops, CS Ops, GTM Intelligence, and GTM technology.
• Partner with Executive Leadership Team (ELT) and GTM leaders to ensure alignment across the full customer lifecycle.
• Define and refine GTM strategy, operational models, and key success metrics.
• Create a high-performing, inclusive, engaged, growth environment within your dispersed team
• Design and scale repeatable, efficient processes across marketing, sales, and customer success.
• Implement best practices for lead management, pipeline management, account planning, customer retention, and expansion.
• Champion cross-functional process improvements to reduce friction and accelerate growth.
• Own the revenue tech stack (CRM, marketing automation, CS tools, analytics platforms), ensuring it scales with business growth.
• Establish and maintain a unified data model across the customer journey.
• Deliver actionable insights and dashboards to enable executive decision-making.
• Build accurate forecasting models and revenue reporting frameworks across regions and segments.
• Partner with Finance and regional leaders to deliver predictable revenue outcomes.
• Drive annual and quarterly planning, including territory design, quota setting, and resource allocation.
• Ensure operational excellence across multiple geographies and customer segments.
• Tailor GTM processes to regional needs while maintaining global consistency.
• Support international expansion through scalable systems, processes, and playbooks.

Senior Vice President, Revenue Operations