Lithia & Driveway

Attorney

• Complete training on advertising and legal compliance topics and apply reference materials during ad reviews
• Review and verify the legal compliance of marketing and advertising materials across all public communication channels
• Maintain organized file systems for approved ads and supporting documentation
• Update and manage internal compliance reference documents and resources
• Develop expertise in federal and state automobile advertising laws
• Maintain a catalog of applicable state and federal laws for compliance review
• Build knowledge of related compliance areas, including TCPA, Do-Not-Call, and privacy regulations
• Conduct periodic compliance audits of Lithia dealership websites
• Research advertising laws in new states and assist in creating compliance guides as Lithia expands
• Identify opportunities to improve processes and make recommendations to the team
• Proofread marketing and Legal & Advertising Department (LAD) materials for accuracy, spelling, and grammar
• Create clear, easy-to-use compliance reference tools for creative and marketing teams

Legal Compliance Coordinator

Data Engineer

• Design and implement data ingestion and transformation processes to load data from disparate source systems into Snowflake and downstream data platforms to enable reliable enterprise reporting and analytics
• Migrate existing on-premises SQL Server data processes and datasets to Azure-based solutions to improve scalability, performance, and long-term maintainability
• Integrate Azure Data Factory with Snowflake for automated data extraction, transformation, and loading processes
• Develop, test, and maintain SQL scripts, stored procedures, and data pipelines to ensure accurate, timely, and efficient data processing
• Ensure data is created, structured, and maintained according to established standards and documentation requirements to support data governance and usability
• Build and configure end-to-end telemetry, alerting, and self-healing capabilities to proactively identify and resolve data pipeline issues
• Collaborate with business stakeholders to understand requirements and translate them into effective data integration and MDM solutions
• Implement CI/CD pipelines for data engineering projects to enhance deployment and automation capabilities
• Ensure thorough documentation and compliance with data standards across all processes
• Mentor and support junior team members through knowledge sharing, technical guidance, and code reviews to strengthen team capability and consistency
• Strive for continuous improvement of code quality and development practices
• Participate as part of a Tier-3 on-call rotation to support team-built software

Snowflake Data Engineer

Administration

• Build and maintain vendor records, ensuring compliance with policies
• Audit vendor data and recommend process improvements
• Collect and verify certificates of insurance
• Process 1099s at year-end
• Generate vendor reports on a monthly, quarterly, and annual basis

AP Vendor Administrator

Network Engineer

• Design, configure, and maintain enterprise network infrastructure, including routing, switching, and subnetting
• Support escalated Helpdesk tickets related to network performance and reliability
• Monitor network devices to ensure uptime, performance, and rapid issue resolution
• Analyze network traffic and recommend improvements to optimize performance and scalability
• Implement and maintain network security controls, including firewalls and perimeter protections
• Develop backup, recovery, and resiliency strategies for network systems
• Partner with internal teams and third-party vendors to evaluate requirements and solutions
• Lead technical research and recommend cost-effective network enhancements
• Provide project updates, documentation, and status reporting to leadership
• Take ownership of complex issues and follow them through to resolution
• Maintain current knowledge of emerging technologies and industry best practices
• Deliver a high level of customer service while embodying Lithia & Driveway’s core values

Call Center Representative

• Process (by entering data) activations and cancellations of service contracts and other agreements
• Reconcile store bank statements
• Process inter-company billing for field stores
• Research customer inquiries regarding contract activations and cancellations
• Review content and make appropriate corrections when necessary
• Other duties and complete special projects, as assigned

Contact Center Administrator – DMS Admin

Data Entry

• Operate company and specialized software programs, manufacturer websites, ADP etc. to manage inventory and flooring payoffs
• Perform assigned duties related to inventory management and flooring payoff for car deals
• Administer assigned stores and queues, flooring requests, and inventory notices
• Make accurate entries and adjustments
• Pull, build and post invoices for new vehicle inventory
• Proactively communicate with your manager
• Communicate errors, unusual items, proposed solutions and process improvement opportunities
• Other duties and special projects, as assigned

Inventory Data Entry Administrator

Communications

• Own the vision and roadmap for enterprise voice and unified communications platforms.
• Lead the architecture, engineering, and operations of VoIP, SIP, UCaaS, and CCaaS solutions at scale.
• Ensure reliable, secure, and high-performing communication services that support global operations.
• Drive platform optimization, licensing strategy, and cost efficiency across vendors.
• Build, mentor, and lead a high-performing team of voice engineers.
• Establish best practices for monitoring, incident response, change management, and service delivery.
• Partner closely with Information Security, PMO, application teams, and business leaders.
• Communicate strategy, performance, and risk in a clear, executive-ready manner.
• Play a key role in ensuring business continuity and a seamless employee experience.

Manager, Unified Communications

Sales

• Driving the performance of the entire sales department
• Leading both new and used vehicle operations
• Setting expectations and holding the team accountable to results
• Coaching daily, correcting fast, and celebrating wins
• Desking deals and closing when needed
• Owning numbers, processes, and outcomes

Automotive Sales Manager

Marketing Operations

• Lead, coach, and develop a regional team of up to 10 Retail Marketing Operations Managers and Project Managers
• Drive regional performance across customer loyalty, satisfaction, sales, aftersales growth, and profitability
• Own the effectiveness of marketing initiatives as reflected in key company metrics
• Design and execute marketing strategies that strengthen long-term customer relationships
• Build and maintain strong OEM relationships at both regional and national levels
• Guide teams using customer insights, analytics, and market intelligence
• Partner with LAD Marketing teams and external agencies to develop impactful, customer-focused campaigns
• Monitor market conditions and industry trends to continuously improve strategies

Senior Manager, Retail Marketing Operations

Analyst

• Timely update of account information for customers protected by bankruptcy and notify Collateral Management team of any repossession related updates
• Monitor any bankruptcy correspondence and enter into the system ensuring appropriate action is taken.
• Monitor all aspects of outsourcing firm and report performance/issues to management
• Process file when a bankruptcy is dismissed, stay lifted, or the loan has reinstated
• Coordinate with outsourcing firm to ensure all information necessary to conduct the bankruptcy action is received
• Review and respond to interdepartmental tasks timely
• Monitor PACER and update account information related to customer bankruptcy, including discharge or dismissal, confirmation of plan, reaffirmation of loan.
• Maintain the customer loan record accurately according to these scenarios
• Ensure contract cancellations are processed in a timely manner when applicable and facilitate the final disposition of the loan according to the bankruptcy court requirements
• Communicate with consumer attorneys and United States Bankruptcy Court Trustees from time-to-time
• Other duties as assigned

Bankruptcy Analyst

Marketing

• Drive store performance in customer loyalty, satisfaction, sales, aftersales growth, and profitability through tailored marketing strategies and traffic management
• Design and implement marketing strategies that strengthen long-term customer relationships
• Foster and strengthen OEM relationships at the local levels to align on initiatives that drive customer satisfaction and store loyalty
• Provide expert guidance to Store Leaders on building and executing marketing strategies aligned with the Customer Ecosystem
• Partner with LAD Marketing team members and external partners to create impactful, customer-focused content and measure campaign success
• Collaborate with other RMOs to ideate and deliver on strategic business initiatives that align with customer loyalty goals
• Monitor and adapt to changing market conditions

Retail Marketing Manager

Human Resources

• Monitor and resolve Tier 0-1 HR inquiries, providing accurate and timely responses via the case management system and email.
• Coordinate pre-employment and new hire administrative processes, including internal movements, ensuring compliance and quality standards are met.
• Provide support for various HR functions, including recruiting, employee relations, compensation, benefits, training, and maintaining thorough knowledge of HR processes and systems.
• Leverage HR systems such as ServiceNow and Workday to generate and analyze reports, ensuring data accuracy and compliance with internal and external guidelines.
• Create, update, and revise documentation for HR processes, including SOPs, to ensure accuracy and consistency.
• Assist with additional duties and special projects as assigned, contributing to overall HR operations.

HR Coordinator

Engineering Manager

• Oversees a team responsible for architecting, engineering, supporting, troubleshooting, enhancing, and implementing Lithia & Driveway’s hybrid and virtualized datacenter, Microsoft 365, and endpoint configuration management & Standards (Windows and Apple) operations
• Drives the technology strategy for Windows operating systems including platform performance and availability, platform monitoring, data backups, SaaS integrations, cloud services interoperability’s, patch management, upgrades, and changes
• Responsible for monitoring data backups across the enterprise to ensure they are completed on a regular basis.
• Demonstrate in-depth management knowledge of enterprise Microsoft offerings including Windows (server and desktop), Microsoft 365, Azure Active Directory, endpoint management, etc.
• Responsible for identification, development, communication, and implementation of industry norms, new technology standards and best practices as appropriate
• Works collaboratively with the Information Security team to develop standards, best practices, architecture, and systems to ensure information system security across the enterprise
• Continually assess current technology architecture for vulnerabilities, weaknesses and for possible upgrades or improvement
• Continual adoption and enhancement of automation operations is required
• Ensure compute and storage systems are stable, secure, and resilient to provide maximum uptime to our customers
• Achieves system security operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Provide coordination of vendor related troubleshooting efforts for a variety of Systems Platforms
• Regular review of site, infrastructure, and network security to ensure risks are proactively managed and suitable recommendations are provided for corrective actions to be taken
• Lead investigations of business impacting Systems outages and recommends solutions; prepares reports on intrusions as necessary and provides analysis summary to management
• Establishes and maintains trusted relationships with customers, partners, and other departments to build an information technology strategy that responds to the business vision, goals, and strategy
• Participate in, enhance, and support acquisition efforts
• Other duties as assigned

Systems & Endpoint Engineering Manager

Recruitment

• Partner with the appropriate hiring managers to determine selection criteria for each open position.
• Build bench strength through professional development, succession planning, and succession management.
• Source quality talent through targeted active and passive recruiting efforts (i.e. resume databases, cold calling, references, referrals, interviews, print media, online, etc.).
• Work with hiring managers to create and develop effective recruitment marketing campaigns including, multi-channel advertisements, hiring events, career fairs, and targeted job programs.
• Conduct screening interviews and provide hiring manager/s with candidate summary information.
• Provide coaching to hiring managers on interviewing, candidate feedback and selection.
• Consult with hiring managers to ensure the best qualified candidates are selected for positions based on skill set, experience and cultural (company) fit.
• Facilitate distribution of offer letters, coordinating background checks, and ensuring all necessary new hire documentation is completed and compliant with company policies.
• Facilitate new hire orientation activities, onboarding and offboarding of employees.
• Attend hiring events as needed.
• Other duties as assigned by the HR Manager.

Recruiter

• Develop, customize, and maintain Quickbase applications to meet evolving business needs
• Administer and optimize Quickbase applications across multiple departments
• Serve as Realm Administrator, managing user roles, permissions, governance, and data integrity
• Lead deployment of new Quickbase solutions following platform and industry best practices
• Own technical and operational support of the internal PRISM build
• Manage uploads, reporting, system refinements, and operational enhancements
• Monitor system performance and proactively troubleshoot issues
• Evaluate and implement best practices, features, and third-party integrations
• Create and maintain documentation; provide user training and ongoing support
• Support data migration, reporting, and analytics initiatives
• Lead ad-hoc operational projects and provide technical guidance to stakeholders
• Stay current on Quickbase platform updates, enhancements, and innovations