Lithia & Driveway

Communications

• Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis
• Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry
• Navigate multiple systems and applications interchangeably to resolve issues efficiently
• Document and escalate inquiries appropriately, following established processes
• Resolve internal and external customer inquiries related to: Payment issues, Inventory questions, Funding concerns, Banking inquiries, General customer concerns
• Deliver service across multiple channels (phone, email, chat)
• Maintain high standards of quality, responsiveness, and results-driven performance
• Assist in developing and updating knowledgebase solutions for training and informational purposes
• Contribute to improving procedures and processes to enhance customer satisfaction
• Meet Quality Assurance program objectives to ensure excellent service delivery
• Align daily responsibilities with long-term company vision and strategic goals
• Prioritize tasks effectively in a deadline-driven environment
• Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

Communication Specialist

Administrative Assistant

• Maintain dealership financial records, ensure accurate month-end closings, and review general ledger schedules.
• Monitor operational income statements, conduct fraud prevention reviews, and ensure adherence to internal controls and LAD financial policies.
• Oversee accounts receivable collections, daily bank postings, and bank reconciliations.
• Review or prepare payroll and accounts payable for accuracy and timeliness.
• Conduct physical vehicle inventories, reconcile parts inventory, and support fixed asset reporting.
• Resolve issues related to inbound and outbound vehicle documentation.
• Partner with dealership leadership (especially the GM), manage a team of 2–10 staff, and support hiring, training, and performance management.
• Ensure compliance with manufacturer programs, warranty claims, and reporting requirements.
• Participate in budgeting (up to $8MM), support stores with up to $200MM in revenue, and contribute to M&A activities.

Automotive Office Manager – Controller

Financial Planning and Analysis

• Accurately post and reconcile funds received from lenders to ensure timely allocation of vehicle transactions.
• Operate company and specialized accounting systems, manufacturer websites, and lender platforms to manage and track funding.
• Perform detailed data entry, adjustments, and reconciliations with a focus on accuracy and timeliness.
• Research and resolve discrepancies related to payments, allocations, or missing information.
• Communicate proactively with managers, team members, and dealership accounting staff regarding funding status and inquiries.
• Demonstrate accountability by identifying and correcting errors while maintaining accurate records.
• Participate in continuous improvement efforts by recommending process enhancements and efficiency opportunities.
• Assist with audits, reporting, and special projects as assigned.

Finance & Funding Administrator

Insurance

• Process insurance policy cancellation and lapse paperwork to the collection account.
• Establish and maintain tracking system for DFC customer insurance coverage.
• Contact customers to verify current insurance coverage and educate on terms on contract related to coverage.
• Confirm insurance claim status and update collection account status.
• Process “Guarantee of Title” paperwork needed for payment in timely manner.
• Contact and educate customers on total loss process and account responsibility until process complete.
• Verify additional contracts and process cancellations as needed.
• Contact insurance companies weekly to verify status of claim process and payment.
• Monitor customer account details for non-payments from contract cancellations and insurance companies.
• Educate and counsel customers on account terms and payment programs to resolve past due amounts
• Utilize various skip tracing methods and processes to locate customers as needed
• Maintain and ensure accurate, up-to-date customer account information.
• Manage end to end Impound process: Oversee lifecycle of impounded vehicles from initial notice, through legal hold, to recovery or abandonment.
• Fee Negotiation: Negotiate storage fees and charges with towing/repair facilities to minimize financial loss.
• Loss Mitigation: Analyze vehicle value against accrued fees to determine whether to secure the vehicle or abandon it to minimize net loss.
• Documentation & Accuracy: Prepare legally required state-specific impound packets, hold-harmless documents, and affidavits to facilitate swift vehicle release.
• Recovery Coordination: Collaborate with repossession agents to schedule and coordinate the prompt pickup of vehicles from impound lots.

Insurance/Impounds Specialist

Analyst

• Provide thought leadership and innovative technical solutions for new initiatives
• Utilizing agile project management methodologies, manage and configure feature requests within Workday
• Support team members and stakeholders with technical issues
• Improve workflow processes for efficiency and compliance
• Adhere to global data privacy legislation, compliance practices and work with stakeholders to ensure data quality
• Stay up to date on Workday releases and assist in release management
• Ensure detailed and accurate documentation accompanies all Workday configuration and processes
• Identify functional gaps in existing processes or operations when business needs change and provide solutions
• Support critical system maintenance and operational tasks within Workday
• Provide demos and trainings to internal team members and stakeholders
• Build reports, perform data modeling, data analysis, and reporting

Workday Analyst

People Operations

• Own full-cycle recruiting for assigned teams, from intake through offer.
• Partner with leaders to anticipate hiring needs and build proactive talent strategies.
• Develop and maintain strong talent pipelines through sourcing, networking, and community partnerships.
• Deliver a consistent, inclusive, and high-quality candidate experience.
• Promote internal opportunities and support a culture of growth and development.
• Assist leaders in identifying and developing internal talent.
• Support employee development conversations and growth planning.
• Support engagement initiatives and reinforce company values.
• Serve as a trusted resource for employees and leaders, connecting them with People & Culture programs and expertise.
• Collaborate with People & Culture team members to ensure consistent support across the organization.

Communication Specialist

Automotive Office Manager – Controller

Finance & Funding Administrator

Insurance/Impounds Specialist

Workday Analyst

People & Culture Partner