Lithia & Driveway

Communication Specialist

Lithia & Driveway

full-time

Posted on:

Location Type: Remote

Location: Oregon • United States

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Salary

💰 $17 - $24 per hour

About the role

  • Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis
  • Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry
  • Navigate multiple systems and applications interchangeably to resolve issues efficiently
  • Document and escalate inquiries appropriately, following established processes
  • Resolve internal and external customer inquiries related to: Payment issues, Inventory questions, Funding concerns, Banking inquiries, General customer concerns
  • Deliver service across multiple channels (phone, email, chat)
  • Maintain high standards of quality, responsiveness, and results-driven performance
  • Assist in developing and updating knowledgebase solutions for training and informational purposes
  • Contribute to improving procedures and processes to enhance customer satisfaction
  • Meet Quality Assurance program objectives to ensure excellent service delivery
  • Align daily responsibilities with long-term company vision and strategic goals
  • Prioritize tasks effectively in a deadline-driven environment
  • Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

Requirements

  • Minimum 2 years of related experience
  • Strong attention to detail and a strong sense of urgency
  • Excellent written and verbal communication skills
  • Proven ability to manage multiple systems simultaneously
  • Associate’s degree preferred (not required)
  • Background in banking, finance, or accounting strongly preferred
  • Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus
Benefits
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysisproblem-solvingknowledgebase developmentquality assurancetask prioritizationcustomer servicebanking inquiriesinventory managementpayment processingfunding analysis
Soft Skills
attention to detailsense of urgencywritten communicationverbal communicationrelationship buildingcollaborationadaptabilityresults-driventime managementcustomer satisfaction
Certifications
Associate’s degree