Customer Support Associate, Book Fairs – Seasonal Full Time
Literati
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 per hour
About the role
- Answering customer inquiries via phone and email
- Providing personal customer service to the contact running the book fair at the school
- Checking in with the contact at the school to help run their fair
- Distributing resources to the book fair contact to assist in book fair planning and operation
- Providing internal support for Business Development Reps and Account Managers
- Using Google Sheets, Slack and Salesforce
- Facilitating customer requests to ensure the fairs stay stocked through their duration
- Updating the CRM as customer inquiries are solved
- Operating and helping instruct customers on how to use the Square register
Requirements
- Excellent communication and interpersonal skills
- Comfortable providing support via phone and email
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Ability to prioritize, multitask and stay organized
- Comfortable following documented processes and workflows
- Proficient in using resources to provide great customer service
- Experience answering phones and emails
- Strong organizational skills
- Flexibility to change tasks throughout the day
Benefits
- This position is not eligible for standard employee benefits, except those required by applicable federal, state, and local law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillsinterpersonal skillsability to work independentlyability to work as part of a teamstrong attention to detailability to prioritizemultitasking skillsorganizational skillsflexibility to change tasks