Liquidity Services

Customer Support Representative

Liquidity Services

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $19 - $23 per hour

About the role

  • Provide customer support via email and phone
  • Respond to customer inquiries regarding auction items, bidding issues, payments, pickups and account questions
  • Handle inbound calls professionally and efficiently
  • Resolve disputes related to item condition, missing items, and order discrepancies
  • Escalate high-risk or sensitive customer situations appropriately
  • Maintain accurate documentation of customer interactions
  • Provide auction and listing support as needed
  • Audit listings for accuracy
  • Identify and flag inconsistencies in listings that could create customer dissatisfaction
  • Coordinate with warehouse and listing teams to correct errors
  • Assist in monitoring live auctions for customer-reported issues
  • Pull and organize Key Performance Indicators for management review
  • Assist in preparing weekly and monthly operational summaries
  • Highlight recurring customer issues that impact profitability or customer retention
  • Communicate with brand partners regarding product questions or escalations
  • Assist with asset verification and compliance audits within proprietary inventory management system
  • Support cross-functional coordination between customer service, warehouse, and management teams
  • Assist with ad hoc operational support including process documentation, testing of new auction software features

Requirements

  • 2+ years of experience in customer service (e-commerce, retail, liquidation, or auction experience preferred)
  • Experience with CRM systems and ticketing platforms
  • Proficiency in Excel or Google Sheets (ability to sort, filter, and summarize data)
  • Strong written communication skills (clear, concise, professional)
  • Comfortable handling high-volume customer interactions
  • Strong attention to detail — especially when auditing listings and item conditions
  • Ability to work independently in a remote environment
  • Analytical mindset with comfort reviewing operational KPIs
Benefits
  • Competitive wages
  • Healthcare (medical, dental, vision, prescription drugs, FSAs)
  • 401(k) plan
  • Paid time off (PTO) and holidays
  • Paid parental leave
  • Life and disability insurance
  • Employee Assistance Program (EAP)
  • Professional development and tuition assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportCRM systemsticketing platformsExcelGoogle Sheetsdata analysisauditinginventory managementKPI reviewprocess documentation
Soft Skills
written communicationattention to detailindependent workanalytical mindsetcustomer interaction managementproblem resolutionprofessionalismcross-functional coordinationoperational supportcustomer retention