Liquibase

Mid-Market Customer Success Account Executive

Liquibase

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own a portfolio of 100+ accounts and run a disciplined cadence of engagement across renewal timelines, adoption milestones, and expansion triggers
  • Drive Liquibase adoption by ensuring complete consumption of licensed seats and capabilities—full consumption guarantees renewals and unlocks expansion
  • Build trusted-advisor relationships with team leads, engineering managers, directors, and VPs of Engineering
  • Manage the full renewal cycle: protect existing revenue, convert customers to multi-year agreements, and negotiate favorable terms
  • Identify and close expansion opportunities through genuine understanding of customer challenges and where Liquibase can deliver additional value
  • Leverage self-service onboarding materials and light-touch enablement to guide customers through adoption, engaging Technical Advisors when accounts need deeper technical assistance
  • Conduct all customer engagement virtually via Zoom—minimal travel required
  • Execute a high-cadence territory plan across your portfolio, prioritizing accounts by renewal date, adoption health, and expansion potential
  • Manage pipeline and revenue forecasting with discipline and accuracy
  • Maintain customer and deal information in HubSpot
  • Align with VP of Customer Success on territory strategy and account priorities
  • Partner with Technical Advisors to accelerate product adoption in accounts that need hands-on technical enablement

Requirements

  • 2+ years in customer success, account management, or inside sales—with quota-carrying experience (renewals, expansion, or both)
  • Demonstrated ability to manage a high volume of accounts with a structured, disciplined approach
  • Experience driving product adoption and translating usage into renewal confidence and expansion conversations
  • Comfort engaging engineering leaders (team leads through small-company VP) and adjusting your communication style to the audience
  • Working knowledge of DevOps toolchains, CI/CD, database management, or application development workflows—or a strong willingness and aptitude to learn quickly
  • Genuine curiosity about how technical teams work and a desire to understand customer workflows deeply enough to create value
  • Bachelor’s degree or equivalent experience
Benefits
  • Remote First culture with potential for company-wide in-person gatherings
  • Home office allowance
  • Meaningful equity
  • Comprehensive health, vision, and dental benefits (country dependent)
  • Generous paid time off and paid holidays
  • 401k match program (US only)
  • No punks, no jerks culture
  • Growth opportunities within the company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementquota-carrying experienceproduct adoptionrenewal managementexpansion managementpipeline managementrevenue forecastingdatabase managementapplication development workflows
Soft Skills
relationship buildingcommunicationstructured approachcuriosityadaptabilityengagementnegotiationdisciplinetechnical understandingcustomer empathy