Lionstone Healthcare

Intake Coordinator

• Receive, review, and process referrals.
• Monitor referral activity for assigned facilities.
• Maintain referral tracking systems and databases.
• Ensure timely response to referral opportunities.
• Coordinate all aspects of intake from referral through admission.
• Review clinical, financial, and insurance information.
• Verify referral documentation requirements.
• Support timely admission decisions.
• Review referrals for appropriate level of care.
• Collaborate with facility clinical teams regarding admission suitability.
• Support continuity of care throughout transitions.
• Support transition-of-care initiatives.
• Communicate with families and responsible parties.
• Support readmission reduction initiatives.
• Assist facilities in achieving census goals.
• Monitor admission activity and conversion rates.
• Verify payer source information.
• Coordinate authorization requirements and approvals.
• Provide exceptional customer service.
• Maintain positive relationships with hospitals and community partners.
• Collaborate with admissions, clinical, business office and operations personnel.
• Promote teamwork and collaboration.
• Maintain referral tracking reports and admission metrics.
• Monitor referral conversion rates and outcomes.
• Ensure compliance with federal, state and company policies.
• Comply with HIPAA requirements.
• Protect resident confidentiality and privacy.
• Respect resident rights, dignity and personal choice.

Central Intake & Case Management Coordinator