Linxup

IT Support

• Communicate effectively with customers via phone, and email both in English and Spanish
• Assist with Translation on special projects
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with MOTO and Linxup
• Other duties as assigned

Bilingual Helpdesk Associate