Junior Support Analyst, Affirmative Action Position for People with Disabilities (PwD)
Linx
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Job Level
Tech Stack
About the role
- You will be part of the largest software house in Latin America, which holds 46% of the Brazilian retail market share and develops solutions for management, payments, connectivity, and the shopping experience.
- Our primary objective is excellence in customer service.
- Junior Support Analyst I to work in first-level support, focusing on initial ticket triage via IVR and using channels such as chat and phone.
- Handle initial support interactions via IVR, chat, and phone.
- Log and route tickets according to procedure.
- Assist users in resolving basic and operational questions.
Requirements
- Here we work every day to build trusting relationships with our customers, so it’s important that you enjoy providing support to the brands that rely on Linx.
- No one likes to wait for a problem to be solved, so we need you to be agile and able to handle multiple interactions and connections.
- Previous experience in customer-facing roles.
- Basic knowledge of SQL.
- Previous experience or skills in IT.
Benefits
- 💻 Remote work
- 🥗 Food allowance (Vale Alimentação)
- 🥗 Meal allowance (Vale Refeição)
- 🥳 Birthday day off
- 📚 Tuition assistance and access to courses
- 💰 Profit-sharing and performance-based bonuses
- 👶 Baby #soulinx on Board (program offering benefits for new parents)
- 🐶 My Pet Club
- 🏖️ Vacation & more
- 🎁 Wedding gift
- 🩺 Health insurance
- 🦷 Dental insurance
- 💼 Life insurance
- 🧑⚕ Acolhe 360: employee support program with a multidisciplinary team
- ⭐ Partnership with Allya: great discounts at establishments across Brazil
- 🏥 Vitta Prime Care: our digital hospital available 24/7
- 💪 Partnership with gym networks via WellHub.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQL
Soft skills
customer serviceagilitymultitaskingproblem-solvingcommunication