Junior Support Analyst
Linx
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- Assist customers via chat, email, and phone, providing first-level support and listening attentively;
- Log, organize, and escalate tickets to the appropriate teams;
- Assist customers with basic and operational questions about the system;
- Work in a collaborative team with continuous learning and frequent knowledge sharing.
Requirements
- Previous experience in customer service or support;
- Curiosity and an aptitude for IT or software systems;
Benefits
- 💻 Remote work
- 🥗 Food allowance
- 🥗 Meal voucher
- 🥳 Birthday day off
- 📚 Education grants and access to courses
- 💰 Profit-sharing
- 👶 Baby #soulinx Onboard (program offering various benefits for parents)
- 🐶 Meu Pet Club (pet benefits program)
- 🏖️ Paid vacation & more
- 🎁 Wedding gift
- 🩺 Health insurance
- 🦷 Dental insurance
- 💼 Life insurance
- 🧑⚕ Acolhe 360: employee support program with a multidisciplinary team
- ⭐ Partnership with Allya: great discounts at establishments across Brazil
- 🏥 Vitta Prime Care: our digital hospital available 24/7
- 💪 Gym network partnerships through WellHub.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationactive listeningcollaborationcuriosityproblem-solvingorganizational skillsknowledge sharingaptitude for ITsupport