Support Engineer
Zylo
CloudJavaScriptPythonSQLSwift
Customer Success Engineer
Linx Security
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityPython
About the role
- Onboard new customers in complex enterprise environments, driving seamless integrations and accelerating time to value.
- Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with customer architecture, goals, and risk posture.
- Drive product adoption and help customers maximize product value by optimizing adoption KPIs, usage patterns, and technical health scores.
- Manage renewals and reduce churn through proactive engagement.
- Serve as a hands-on technical partner supporting integrations, applying troubleshooting skills (e.g., Python, scripting, API analysis) and escalating when needed.
- Collaborate with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
- Align with Sales and GTM teams to ensure customer success is integrated with business objectives and strategic outcomes.
- Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks.
Requirements
- Proven experience in a technical customer facing role, preferably in IAM or cybersecurity environments.
- Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success.
- Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
- Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
- Strong ability to define and implement success metrics to measure customer engagement and retention.
- Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
- A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.
Similar jobs on JobTailor
Technical Customer Success Manager
Grip Security
AWSCloudCyber SecurityPythonSQL
Senior IT Manager
Princess Polly
AWSCloudCyber Security
Senior Technology Analyst, Audit and Automation
Samsara
CloudCyber SecurityIoTPythonSQL
Enterprise Business Development Representative
Chainguard
CloudCyber SecurityOpen Source