Customer Success Engineer
Linx Security
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
- Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
- Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
- Manage renewals and reduce churn through proactive engagement.
- Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed.
- Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
- Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
- Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.
Requirements
- Proven experience in a technical customer facing role, preferably in IAM or cybersecurity environments.
- Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success.
- Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
- Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
- Strong ability to define and implement success metrics to measure customer engagement and retention.
- Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
- A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonscriptingAPI analysisIAM technologiesOktaPingForgeRockSAMLOAuthSCIM
Soft skills
problem-solvingcustomer-first mentalityexceptional servicelong-term successproactiveadaptablerelationship buildingcollaborationcommunicationinfluencing