linq

Senior Implementation Consultant

linq

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Job Level

Senior

Tech Stack

PMP

About the role

  • Provide exceptional professional services and education to clients about LINQ software products, including TITAN nutrition software.
  • Work with clients in the project planning stage to understand and document requirements regarding LINQ products, providing best practice information to improve client experience in implementation.
  • Design and conduct knowledge transfer and configuration sessions through remote training, onsite training or through webinars and recorded sessions.
  • Educate users on LINQ software functionality and product and system configuration, assisting the client where necessary to complete required functional requirements.
  • Collaborate with team members and other LINQ stakeholders to successfully complete implementation projects in a timely manner and deliver exceptional client service.
  • Assist internal LINQ teams with creation of training resources and documentation.
  • Play an active role in proactively identifying product issues and troubleshooting issues. Report issues to escalated support team following established LINQ processes, creating documentation as required.
  • Keep up to date on administrative tasks such as attending team meetings, entering and updating data and metrics in project management tool (Wrike, Salesforce), communicating with clients, entering time reports and managing internal communications.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Use available resources like LINQ Academy to improve self-knowledge on industry-related issues and business-related skills.
  • Participate in LINQ user events (remote and in person) and travel when required to client sites for onsite training.
  • Perform other duties as assigned.
  • Be an advocate and champion of LINQ software and services.

Requirements

  • BA/BS degree in a technical or business-oriented field
  • 5+ years of relevant professional experience, including either K-12 industry operator experience or software implementation technical/professional service, or other relevant business experience.
  • Project management experience or certifications (such as PMI-based CAPM or PMP) a plus
  • Experience in child nutrition or K-12 education industry preferred
  • Strong knowledge and execution in project management and software services delivery
  • Exceptional client relationship and communication skills, with the ability to work directly and professionally with clients in both remote and in-person environments
  • Ability to work successfully with teams and with leadership to help build efficient and productive work environment.
  • Active listening skills and ability to communicate effectively with internal and external stakeholders in both verbal and written form.
  • Growth mindset and desire to continually develop and improve knowledge and skills
  • Spanish language (spoken and written) proficiency a plus
  • Familiarity with Microsoft Office 365 suite (Teams, PowerPoint, Outlook, Excel) and project management software (example: Wrike) a plus.
Benefits
  • Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
  • Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
  • Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
  • Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
  • Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
  • Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
  • Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
  • Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
  • Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
  • Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementsoftware implementationclient educationtroubleshootingdocumentationrequirements gatheringconfigurationknowledge transferclient relationship managementchild nutrition
Soft Skills
exceptional client servicecommunication skillsactive listeningteam collaborationleadershipgrowth mindsetprofessionalismproblem-solvingadaptabilityinterpersonal skills
Certifications
BA/BS degreePMI-based CAPMPMP