LINQ

Client Services Representative

• Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.
• Use multiple online systems and support tools to effectively resolve tickets.
• Resolve assigned tickets accurately and in a timely manner.
• Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.
• Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.
• Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
• Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms.
• Utilize internal messaging systems to communicate and coordinate with peers and supervisor.
• Other duties as assigned.

Client Services Specialist I