LINQ

Client Services Specialist I

LINQ

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $20 per hour

About the role

  • Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.
  • Use multiple online systems and support tools to effectively resolve tickets.
  • Resolve assigned tickets accurately and in a timely manner.
  • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.
  • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.
  • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
  • Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms.
  • Utilize internal messaging systems to communicate and coordinate with peers and supervisor.
  • Other duties as assigned.

Requirements

  • High school diploma, GED or equivalent
  • Prior experience with mobile devices, working remotely and customer service required for remote applicants
  • Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
  • Dedicated private work location without significant background disruptions
  • Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).
  • Excellent verbal and written communication skills with a focus on active listening.
  • Strong interpersonal skills, with the ability to build rapport and trust with clients.
  • Problem-solving mindset and the capacity to handle challenging situations with diplomacy.
  • Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.
  • Customer-centric attitude with a genuine passion for providing top-notch service.
  • Ability to pass a criminal history background check
  • Ability to work a Flexible work schedule
Benefits
  • Generous medical, dental, and vision insurance benefits
  • Fully funded HRA with medical plan
  • Optional dependent care FSA
  • Employer-paid Life/ADD insurance
  • Employer-paid Employee Assistance Program (EAP)
  • 401(k) plan plus match and immediate vesting
  • PTO/Flexible time off
  • Sick leave
  • Paid parental leave
  • Paid medical leave for pregnancy and childbirth
  • Compassionate leave
  • Jury Duty leave
  • Voting leave
  • Unpaid FMLA leave
  • Unpaid personal leave
  • Military leave
  • 11 paid holidays per year
  • 3-week paid 5-year sabbatical
  • Pet Insurance option
  • 12 free Ubers rides per year
  • Catered in-office lunches…AND MORE!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceticket resolutionMicrosoft OfficeWordExcelOutlookremote workmobile devicesproblem-solvingactive listening
Soft Skills
interpersonal skillscommunication skillsdetail-orientedorganizational skillscustomer-centric attitudediplomacyrapport buildingtrust buildingtime managementflexibility
Certifications
high school diplomaGED