Global Account Manager
Linnworks
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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About the role
- Own and manage relationships with key accounts, serving as the primary client contact.
- Achieve or exceed monthly, quarterly, and annual sales quotas.
- Develop a deep understanding of client objectives, business challenges, and success metrics.
- Drive retention, upsell, and expansion opportunities across your portfolio.
- Lead complex negotiations and manage renewals and contract discussions.
- Develop strategic account plans and growth roadmaps for each key client.
- Ensure a consistent, high-quality client experience across all touchpoints.
- Partner closely with Product, Marketing, and Customer Success teams to align on delivery and outcomes.
- Achieve and exceed individual revenue and growth targets.
- Accurately forecast renewals and expansion opportunities in partnership with Finance and Sales Operations.
- Maintain CRM hygiene and provide timely updates on account health, risks, and opportunities.
- Monitor industry trends, client feedback, and competitive developments to identify opportunities for innovation.
- Leverage insights to shape account strategies and recommend new solutions.
- Proactively identify and share process improvements and best practices.
- Model Linnworks’ values of accountability, curiosity, and collaboration.
- Participate in company-wide feedback and professional development initiatives.
- Contribute to a positive, high-performing team culture through knowledge sharing and cross-functional collaboration.
Requirements
- 3+ years of experience in Account Management or Sales within a SaaS or technology company.
- Proven track record of successful sales and/or account management in a similar role
- Strong commercial and negotiation skills, with experience handling complex contract renewals.
- Excellent communication and relationship management skills, with the ability to influence senior stakeholders.
- Experience working cross-functionally with Product, Marketing, and Customer Success teams.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data-driven account reporting.
- Bachelor’s degree or equivalent experience in Business, Communications, or related field.
Benefits
- Generous Medical, Dental, and Vision Insurance
- 20 days of annual PTO, 14 Sick Days and 10 Holidays, plus additional days for tenured service
- Short Term and Long Term Disability benefits
- Traditional and ROTH 401K options with company contribution
- Home Office Stipend
- Learning & Development platform
- Referral Bonus
- Paid Volunteer Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsalesnegotiationcontract renewalsdata-driven account reporting
Soft skills
communicationrelationship managementinfluencecollaborationprocess improvement